Article: Q282796
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s):
Keyword(s): exc55 kbExchange550preSP5fix
Last Modified: 08-MAY-2002
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The information in this article applies to:
- Microsoft Exchange Server, version 5.5
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SYMPTOMS
========
The Exchange Server Internet Mail Service and Information Store service may stop
responding, and an access violation may occur when a Simple Mail Transfer
Protocol (SMTP) e-mail message that contains an invalid double-byte character
set (DBCS) character is received.
RESOLUTION
==========
A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Microsoft Exchange Server 5.5 service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.
The version of this fix should have the following file attributes or later:
Component: Information Store
+-------------------------+
| File name | Version |
+-------------------------+
| Store.exe | 5.5.2654.43 |
+-------------------------+
STATUS
======
Microsoft has confirmed this to be a problem in Exchange Server version 5.5.
Additional query words:
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Keywords : exc55 kbExchange550preSP5fix
Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version : :5.5
Issue type : kbbug
Solution Type : kbfix
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