Article: Q297138
Product(s): The Microsoft Network
Version(s): 6.0,6.1
Operating System(s):
Keyword(s):
Last Modified: 11-MAY-2001
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The information in this article applies to:
- The Microsoft Network versions 6.0, 6.1
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SYMPTOMS
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You attempt to establish a dial-up connection with MSN Explorer, you get the
following error message:
Cannot open the phone book file.
You do not hear a dial tone or the sound of numbers being dialed.
CAUSE
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Dial-up Networking may not be properly installed.
RESOLUTION
==========
To re-install Dial-up Networking
Note: You may need your Windows CD to complete this procedure.
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click the Add-Remove Programs icon.
3. Click the Windows Setup tab.
4. Click Communications, click the Details button, and then locate Dial-up
Networking.
If the box next to Dial-up Networking is selected, do the following:
- Clear the box next Dial-up Networking.
- Click OK.
- Click Apply.
- Insert the Windows CD, if prompted.
- Restart your computer.
Once the computer is rebooted, follow the steps above to locate Dial-up
Networking in the Add-Remove programs box.
5. Select Dial-up Networking, click OK, and then click Apply.
6. Insert the Windows CD if prompted, and then restart the computer if
prompted.
Note: If Dial-up Networking is not present, you can install it by uninstalling
and re-installing MSN Explorer from a CD. The MSN Explorer Setup will detect
that Dial-up Networking is not present and will install the program. If you
have another method of connecting to the Internet, you can also go to
http://www.microsoft.com/windows95/downloads/ to download Dial-up Networking,
or to http://explorer.msn.com to download MSN Explorer.
MORE INFORMATION
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Additional query words: kbimu; MSN Explorer
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Keywords :
Technology : kbMSNSearch kbMSN600 kbMSN610
Version : :6.0,6.1
Issue type : kbprb
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