Article: Q297433
Product(s): Microsoft Home Miscellaneous Products
Version(s):
Operating System(s):
Keyword(s): kberrmsg
Last Modified: 29-JAN-2002
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The information in this article applies to:
- Microsoft Encarta Reference Suite 2001
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SYMPTOMS
========
When you start Microsoft Encarta, you may receive either of the following error
messages:
ENC2001 caused an invalid page fault in module SFC10.OCX at 015f:296c6e85.
-or-
C:\refdev01\Shared\SharedFind\source\SharedFindCtrl.cpp(484): Failed to
Initialize SharedFindMgr : HRESULT 0x80010105 The server threw an exception.
RESOLUTION
==========
To resolve this issue, follow these steps:
1. Insert the Encarta CD-ROM while you press and hold down the SHIFT key.
Continue holding down the SHIFT key until your computer's CD-ROM (or DVD-ROM)
drive light stops flashing (about 10 seconds).
2. Release the SHIFT key, click Start, point to Programs, and then click Windows
Explorer.
3. In Windows Explorer, click the plus sign (+) next to the drive letter of the
CD-ROM (or DVD-ROM) drive.
4. Click the plus sign next to the Support folder.
5. Click the Suite folder, and then double-click Erssfind.reg.
You receive the following message:
Are you sure you want to add the information in C:\SUPPORT\SUITE\ERSSFIND.REG
to the registry?
6. Click OK twice, and then restart your computer.
Additional query words:
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Keywords : kberrmsg
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaReference2001
Version : :
Issue type : kbprb
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