Article: Q302481
Product(s): Microsoft Windows NT
Version(s): 2.0
Operating System(s):
Keyword(s): kbDSupport
Last Modified: 08-MAY-2002
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The information in this article applies to:
- Microsoft Server Appliance Kit (SAK), version 2.0
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SYMPTOMS
========
After the Reliability Framework is installed and the system rebooted, Persistent
Storage Manager (PSM) will no longer allow access to snapshots.
CAUSE
=====
The watchdog timer overwrites the registry key:
HKYEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session
Manager\BootExecute
PSM writes the value psmready into this key, and when this value is overwritten,
PSM no longer works correctly.
RESOLUTION
==========
A hotfix has been created to fix this problem. Contact your technical account
manager (TAM), OEM representative, or Microsoft Product Support Services
(http://support.microsoft.com/directory/) to obtain this hotfix.
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.
Additional query words: SAK QFE VMWatchdog psmready psm
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Keywords : kbDSupport
Technology : kbSAK200 kbAudDeveloper kbSAKSearch
Version : :2.0
Issue type : kbbug
Solution Type : kbfix
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