Article: Q302718
Product(s): The Microsoft Network
Version(s): 6.0,6.1
Operating System(s):
Keyword(s):
Last Modified: 24-JUN-2001
-------------------------------------------------------------------------------
The information in this article applies to:
- The Microsoft Network versions 6.0, 6.1
-------------------------------------------------------------------------------
SYMPTOMS
========
You install MSN Explorer 6.1. You choose the option to sign up for a new MSN
Internet Access account, but Setup stops at the credit card authorization step
(because of an invalid credit card, and over limit credit card, etc.). You
uninstall 6.1, and then install MSN Explorer 6.0. You go through the new MSN
Internet Access account set up process, completing the process successfully. You
then install MSN Explorer 6.1 and you try to sign in. MSN Explorer attempts to
sign you in without dialing, tries five times to sign you in, and then returns
an error message.
CAUSE
=====
This is a known issue.
RESOLUTION
==========
Reset the connection settings in MSN Explorer to use the default dial-up
connection. To reset the connection settings in MSN Explorer and use the default
dial-up connection
1. Start MSN Explorer 6.1, and then, on the Welcome screen, click Connection
Settings.
2. Click Change how to connect to the Internet, and then click OK.
3. Click MSN Dial-up Internet Access, and then click OK.
4. Follow the directions for setting up MSN Explorer to use the default dialer.
Additional query words: kbimu; MSN Explorer
======================================================================
Keywords :
Technology : kbMSNSearch kbMSN600 kbMSN610 kbMSNExplorer
Version : :6.0,6.1
Issue type : kbprb
=============================================================================