Article: Q305249
Product(s): The Microsoft Network
Version(s): 2.0,5.1
Operating System(s):
Keyword(s): kberrmsg
Last Modified: 15-OCT-2001
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The information in this article applies to:
- The Microsoft Network versions 2.0, 5.1
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SYMPTOMS
========
When you attempt to connect to MSN, The Microsoft Network, you may receive the
following error message during the authentication process:
Error 5. Access is denied.
CAUSE
=====
This behavior occurs because of an incorrect user name or password.
RESOLUTION
==========
To resolve this behavior, make sure that the user name and password are correct
and that you include "MSN/" (without the quotation marks) in front of the user
name.
MORE INFORMATION
================
For additional information about MSN, click the article numbers below to view
the articles in the Microsoft Knowledge Base:
Q238510 Using MSN Internet Services in Windows 2000
Q166090 MSN Support in Windows NT
Additional query words:
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Keywords : kberrmsg
Technology : kbMSNSearch kbMSN510 kbMSN200
Version : :2.0,5.1
Issue type : kbprb
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