Article: Q312434
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s):
Keyword(s): kberrmsg
Last Modified: 09-JAN-2002
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Exchange Server, version 5.5
-------------------------------------------------------------------------------
SYMPTOMS
========
Users may receive the following error messages when they attempt to gain access
to their messages through Outlook Web Access (OWA):
File /exchange/USA/root.asp Unexpected error.
When you view the Event log on the computer that runs OWA and Microsoft Internet
Information Server (IIS) version 4.0, Event ID 5 may be reported for Active
Server Pages.
RESOLUTION
==========
To resolve this issue, reregister the Asp.dll file:
1. On the computer that runs IIS and OWA, start a command prompt.
2. At the command prompt, change to the %WINNT%\System32\Inetsrv folder.
3. Type the following command, and then press ENTER to reregister the file:
regsvr32 asp.dll
4. Restart the computer.
Additional query words:
======================================================================
Keywords : kberrmsg
Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version : :5.5
Issue type : kbprb
=============================================================================