Article: Q314762
Product(s): The Microsoft Network
Version(s):
Operating System(s):
Keyword(s):
Last Modified: 13-DEC-2001
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The information in this article applies to:
- The Microsoft Network Version 7.0
- the operating system: Microsoft Windows XP
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SYMPTOMS
========
If you previously used MSN Explorer with a dial-up service and you are now
trying to install a DSL connection, you may be unable to complete the setup of
CPE. After several minutes of "Checking DSL Modem", you may be given a choice to
"Cancel" or "Retry". If you choose to "Retry", you will experience a repeating
loop.
CAUSE
=====
The code used in the installation program is interacting with wininet, the
object that controls the Online/Offline status in Windows XP.
RESOLUTION
==========
This issue will be resolved in the next release of the installation CD. Until
that time, please use the following steps during installation.
To install MSN Broadband
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1. Launch the MSN Broadband setup as detailed in the Welcome Kit.
2. When the status changes to Checking DSL Modem, launch Internet Explorer.
Note: Do not launch MSN Explorer at this time.
3. When prompted to Connect or Stay Offline, choose Connect. When Internet
Explorer launches, minimize it.
4. Continue with Setup.
Additional query words: kbimu; MSN Broadband Setup
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Keywords :
Technology : kbOSWinSearch _IKkbbogus kbOSWinXP kbMSNSearch kbMSNExplorer kbOSWinXPSearch kbMSN700
Version : :
Issue type : kbprb
Solution Type : kbfix
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