Article: Q317218
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s):
Keyword(s): kberrmsg ocsso
Last Modified: 02-MAR-2002
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The information in this article applies to:
- Microsoft Windows NT Server version 4.0
- Microsoft Windows NT Workstation version 4.0
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SYMPTOMS
========
You may experience the following behavior if you use a Windows NT-based
computer:
- Windows runs slowly.
- The following STOP events are logged in the System log in Event Viewer:
Date: <date> Event ID: 7024
Time: <time> Source: Service Control Manager
User: N/A Type: Error
Computer: <computername> Category: None
Description:
The Protected Storage Service Terminated with Service-Specific
Error 2148270091.
-and-
Date: <date> Event ID: 7000
Time: <time> Source: Service Control Manager
User: N/A Type: Error
Computer: <computername> Category: None
Description:
Spooler service failed to start due to the following
error: The system cannot find the file specified.
- When you try to reinstall the Windows NT service pack, you receive the
following error message:
An error has occurred copying Calc.exe.
If you click Skip, you receive a similar error message that lists the
following files:
Ddeshare.exe, Clock.exe, Drwatsn.exe, Eventvwr.exe, Fontview.exe,
Grpconv.exe, Llsmgr.exe, Llssrv.exe, Lsass.exe, Mspaint.exe, Nddagent.exe,
Nddeapir.exe, Netdde.exe, Ntbackup.exe, Nwconv.exe, Perfmon.exe, Rasmon.exe,
Rasphone.exe, Rdisk.exe, Savedump.exe, Services.exe, Shrpubw.exe,
Srvrmngr.exe, Tapisrv.exe, Taskmgr.exe, Userinit.exe, Usermgr.exe,
Windisk.exe, Winfile.exe, Winlogon.exe, Winmsd.exe, Regsvr32.exe.
- The following service is listed in the Service list of the Services dialog
box:
FLCSS service
NOTE: To open the Services dialog box, click Start, point to Settings, click
Control Panel, and then double-click Services.
If you try to stop this service, you receive an "Access Denied" message.
- You may notice the following running process on the Processes tab of the
"Windows NT Task Manager" dialog box:
Flcss.exe
NOTE: To view the running processes, right-click a blank area of the taskbar,
click Task Manager, and then click the Processes tab.
When you try to end this process, the process automatically restarts.
- When you try to restart Windows NT 4.0, you may receive the following STOP
error (blue screen error).
STOP: 0xC000021A
CAUSE
=====
This behavior may occur if your computer is infected with the W32.FunLove.4099
virus.
RESOLUTION
==========
Microsoft does not provide software that can detect or remove computer viruses.
If you suspect or confirm that your computer is infected with a virus, obtain
current antivirus software. For a list of antivirus software manufacturers, view
the following article in the Microsoft Knowledge Base:
Q49500 List of Antivirus Software Vendors
NOTE: If you are unable to completely remove this virus, you may need to
reinstall Windows. For additional information about how to perform a parallel
installation of Microsoft Windows NT 4.0, click the article numbers below to
view the articles in the Microsoft Knowledge Base:
Q259003 How and Why to Perform a Parallel Installation of Windows NT 4.0
Q244378 System Cleanup After a Parallel Installation of Windows NT 4.0
Additional query words:
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Keywords : kberrmsg ocsso
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version : :4.0
Issue type : kbprb
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