Article: Q318479
Product(s): Microsoft Systems Management Server
Version(s): 2.0,2.0 SP1,2.0 SP2,2.0 SP3
Operating System(s):
Keyword(s): kberrmsg kbsetup kbtool
Last Modified: 19-APR-2002
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2, 2.0 SP3
-------------------------------------------------------------------------------
SYMPTOMS
========
Systems Management Server (SMS) version 2.0 Site Server Setup may not work, and
the following error entry may be logged in the Smssetup.log file:
Cannot start SMS_Key_Creation_Service, error code = 997
CAUSE
=====
This issue may occur if the SMS Service account does not have administrator
access. By default, SMS Setup requires that the Service account have
administrator access, and stops the installation if you are using a non-domain
administrator account.
RESOLUTION
==========
To resolve this issue, give administrator access to the SMS Service account.
MORE INFORMATION
================
The SMS Service account is the account that is used by the
SMS_Site_Component_Manager and SMS_Executive services.
The default name for the SMS Service account is SMSService. By default, the
account is a member of the Domain Administrators global group, and has the
"Logon as a Service" advanced user right.
For additional information about related topics, click the article numbers below
to view the articles in the Microsoft Knowledge Base:
Q243602 SMS: How to Change the SMS Service Account Password
Q294786 SMS: How to Use a Non-Domain Administrator Service Account
For more information about SMS security, please view the "SMS Security
Essentials" white paper at the following Microsoft Web site:
http://www.microsoft.com/smsmgmt/techdetails/secessentials.asp
Additional query words: prodsms
======================================================================
Keywords : kberrmsg kbsetup kbtool
Technology : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 kbSMS200SP3
Version : :2.0,2.0 SP1,2.0 SP2,2.0 SP3
Issue type : kbprb
=============================================================================