Article: Q318994
Product(s): The Microsoft Network
Version(s):
Operating System(s):
Keyword(s):
Last Modified: 12-APR-2002
-------------------------------------------------------------------------------
The information in this article applies to:
- MSN Internet Access for Macintosh, version 1.0
-------------------------------------------------------------------------------
SUMMARY
=======
This article describes how to delete Preference Files in the Macintosh Operating
System so you can reset the application to default settings. Preference Files
may become corrupted through regular computer use. Corrupted Preference Files
may prevent you from successfully connecting to or browsing the Internet.
The information in this article applies to:
- Macintosh OS 8.6
- Macintosh OS 9.x
MORE INFORMATION
================
To delete the Preference Files related to MSN Internet Access in Macintosh
Operating System 8.6 and 9.x
Use these procedures as final troubleshooting step to reset Control Panel
settings to default configurations. Before attempting this, make a note of all
information from each Control Panel associated with these specific Preference
Files.
1. Browse to [MacSystemHardDrive]: System Folder: Preferences.
2. Select TCP/IP Preferences, Modem Preferences, Internet, and Remote Access
Preferences.
Note: All of these settings are in the Remote Access folder.
3. Click and drag the files into Trash.
Note: Do not Empty Trash until you've confirmed that the troubleshooting was
successful.
4. Follow the steps in the KB Articles below:
- How to Connect to MSN Using Macintosh Remote Access
- How to Connect to MSN Using Macintosh OS X
- How to Configure TCPIP settings In A Macintosh OS For A Broadband
Connection
5. After successfully connecting to the Internet, on the Special menu, click
Empty Trash, and then click OK.
Additional query words: kbimu MSN Mac OSX OS X ten connect IE internet
======================================================================
Keywords :
Version : :
Issue type : kbhowto
=============================================================================