SEARCH CONTACT US SUPPORT SERVICES PRODUCTS STORE
United States    
COMPAQ STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH
 

Maintenance & Service Guide
Presario 1600 Series Portable Computers

Notice | Preface | Home | Product Description | Troubleshooting | Illustrated Parts Catalog
Removal & Replacement Procedures | Specifications | Connector Pin Assignments | Battery Pack


Power Solutions

Solving Minor Problems

Some minor problems and possible solutions are outlined here.   If the problem appears related to a software application, check the documentation provided with the software.

Solving Power Problems

Also see Solving Battery and Battery Gauge Problems.

Solving Power Problems
Problem Probable Cause Solution(s)
Computer won't turn on and battery pack is not inserted*. Computer is not connected to a power source.

Power cords to the external power source are unplugged.

Insert battery or connect an external power source.

Ensure that power cords connecting the computer and the external power source are plugged in properly.

Power adapter is defective. Replace AC Adapter and restart.
The computer doesn't timeout while on AC power The system is designed not to timeout while on AC power. Windows will spin down the hard drive.   Windows can be configured to power off the monitor using the display properties control panel applet.  Alternatively, the user can change "BIOS-PM on AC" in the BIOS setup.
Computer turned off while it was left unattended and the power icon is off. System board is defective. Replace the system board.
System initiated Hibernation due to a critical low-battery condition. Replace the battery pack with a fully charged battery pack or connect the computer to an external power source. Then turn on the computer.
System initiated Hibernation after a preset timeout. Turn on the computer.

* In rare cases, it may be necessary to remove the power cord and the battery, wait 30 seconds, and reinsert the power cord to power on the unit. The above steps reset the keyboard controller which is usually always powered, even when the computer appears to be off.

Back to Troubleshooting Without Diagnostics

 

 
1.800.AT.COMPAQ
 
privacy and legal statement