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Maintenance &
Service Guide
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CAUTION: To prevent loss of information, always maintain an up-to-date backup of your hard drive at all times, in case of errors or failures. |
Problem | Probable Cause | Solution(s) |
Reading hard drive takes an unusually long time after restarting the computer. | System entered Hibernation due to low battery condition and is now exiting from it. | Give the system time to restore the previously saved data to its exact state before Hibernation. |
Hard drive error occurs. | Hard drive has bad sectors or has failed. | Run Computer Checkup. |
Hard drive does not work. | Hard drive is not seated properly. | Turn off and unplug the computer, remove the battery pack, and remove and then reinstall the hard drive. |
Back to Troubleshooting Without Diagnostics
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