Maintenance &
Service Guide
Presario 1600 Series Portable Computers
Notice | Preface | Home | Product
Description | Troubleshooting | Illustrated
Parts Catalog
Removal & Replacement Procedures | Specifications
| Connector Pin Assignments | Battery
Pack
Contacting Compaq Support
Obtain the following information before contacting
Compaq Reseller Support:
- Product name
- Product serial number
- Purchase date
- Conditions under which the problem occurred
- Any error messages that have occurred
- Hardware configuration
- Type of printer connected
- Hardware/software being used
- Printed result of Computer Checkup (TEST)
- Printed copies of CONFIG.SYS and AUTOEXEC.BAT
files, if possible
Shipping Preparation
To ship the computer, complete the following steps:
- Back up the critical hard drive files. Ensure that backup
tapes/diskette are not exposed to electrical or magnetic fields while stored in transit.
- Turn off the computer and external devices.
- Disconnect the external devices from their power sources,
then from the computer.
IMPORTANT: |
Ensure
that there is no diskette in the diskette drive and that there are no PC Cards in the PC
slots. |
- Close the display and all exterior doors of the computer.
- Pack the computer with sufficient packing material to
protect it. Use the original packing box or similar packaging.
Contact Compaq Support for additional information or assistance.
|