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Maintenance & Service Guide
Presario 1600 Series Portable Computers

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CD Drive Solutions

Solving Minor Problems

Some minor problems and possible solutions are outlined in the following tables.  If the problem appears related to a software application, check the documentation provided with the software.

Solving CD Drive Problems

Some common causes and solutions for CD drive problems are listed in the following table.

Solving CD Drive Problems
Problem Probable Cause Solution(s)
CD drive cannot read a compact disc. Compact disc is upside down or is improperly inserted in the CD drive. Open the CD loading tray, lay the compact disc in it (label side up), then close the tray.
CD is CD Plus or Pregap/Track 0 type. Cannot read these type CDs in 24× CD drive. Remove the CD.
No CDs work at all. The Performance tab in System properties shows that one or more of the hard disks in your computer is using MS-DOS Compatibility mode. If the driver name listed as causing MS-DOS Compatibility mode is MBRINT13.SYS, your computer may be infected with a boot-sector virus.  Please purchase a virus scanning software package (consult your local software retailer for recommendations) to check your system.  If the application you purchase successfully eliminates the virus, scan (check) all of your diskettes before re-installing to prevent further contamination.

Back to Troubleshooting Without Diagnostics

 
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