PC Card Problems |
Problem |
Probable Cause |
Solution(s) |
When turned on,
the computer does not beep when a PC Card is inserted. |
Card is not inserted
properly.
PC Card beeps are disabled. |
Ensure the card is inserted
in the correct orientation. Double-click the PC Card icon in
the Control Panel, click the Global Settings tab, the enable PC Card sound effects. |
Speaker is turned off or
volume is turned down. |
Press volume buttons
to turn the speaker on, then increase the volume. |
PC Card drivers are not
installed. |
Double click the Add New
Hardware icon in the Control Panel for installation instructions. If PC Card or drivers are not compatible with Windows, install drivers and
use the PC Card in MS-DOS mode. |
Card or card driver is not
supported. |
Contact your Compaq
authorized service provider for a list of PC Cards tested successfully in Compaq PC Card
platforms. |
PC Card modem,
fax, or network card does not work. |
Card is not fully inserted
into the slot or is not inserted properly. |
Ensure the card is inserted
in the correct orientation. |
Telephone cord is not plugged
in all the way. |
Check and secure telephone
connection. |
Necessary drivers are not
installed (turned on). |
Install drivers. |
PC Card modem or
fax card does not work. |
You are trying to access the
card using the wrong COM port. |
See Specifications
to verify COM port. |
The card conflicts with a
serial device. |
See Specifications
to verify address. |
The card is not supported. |
Use supported cards only. |
Modem network PC
Card does not work. |
Network driver is not
installed or is not set up properly. |
Install driver. |
Telephone cord is not
properly connected. |
Verify telephone connection. |
Memory or storage
card does not work. |
SRAM and flash
memory cards require the memory card driver to be loaded (turned on). Flash memory cards require the Microsoft FlashFile System to be loaded.
Hard drives on flash mass storage cards require the PC
Card ATA driver to be loaded. |
Install driver. |
You are trying to access the
hard drive card using the wrong drive letter. |
Double-click My Computer
to verify the drive letter assigned to the card. |
The card is not supported. |
Contact your Compaq
authorized service provider for a list of PC Cards tested successfully in Compaq PC Card
platforms. |
Printer Problems |
If you experience problems printing, run a printer self-test
(refer to the documentation provided with your printer for instructions). If the self-test
fails, it is a printer-specific problem. Also refer to the printing section of your
application documentation. |
Problem |
Probable
Cause |
Solution(s) |
Printer
will not turn on. |
The signal cable
may not be connected properly, or the printer is unplugged. |
Ensure
that the signal cable is properly connected and that the power cord is connected to the
electrical outlet. |
Printer will not print. |
Printer is not
turned on or is off line. |
Turn the printer
on and set it to on line. |
The
device drivers for your application are not installed. |
Refer to the
printer documentation to install the correct printer driver. |
Printer
that is set up for a network is not connected to the network. |
Connect the
printer to the network. |
Printer
cable is too long, unshielded, or defective. |
Replace the
cable. |
Paper
tray is empty. |
Fill the paper
tray with paper and set the printer to online. |
Printer prints garbled information. |
Correct printer
drivers are not installed. |
Refer to the
printer documentation to install the correct printer driver. |
Cable
is not connected properly. |
Ensure that the
printer signal cable is properly connected to the computer. |
Cable
is defective. |
Replace the
printer cable and retest. |
Touch Pad/Pointing
Device Problems |
Problem |
Cause |
Solution(s) |
Touch Pad or mouse does not work.
|
Incorrect
or no device driver is installed. |
Install
the device driver and add to the AUTOEXEC.BAT file or CONFIG.SYS file. |
The
device driver is not installed in Windows. |
Install
the Touch Pad/mouse driver in Windows. |
External
mouse does not work. |
Mouse
is not securely connected or is connected to an incorrect external connector. |
Ensure
that the mouse is securely connected to the appropriate external connector. |
Touch
Pad or mouse does not work even though the device is enabled in Windows.
|
Mouse
is not enabled.
|
1.
Enter MOUSE at the system prompt to activate the mouse device driver.
2. Add a line in the AUTOEXEC.BAT file to automatically
activate the mouse device driver each time computer is turned on or restarted. |
Cable not
properly seated in Touch Pad board. |
Reseat cable. |
Defective
Touch Pad board. |
Replace Touch
Pad board. |
Defective
system board. |
Replace
system board. |
Device driver
is not correctly installed in Windows. |
Install the
appropriate device driver in Windows. |
Cursor
skips or moves abnormally when using the Touch Pad. |
The
Touch Pad needs to be cleaned. |
Clean
the Touch Pad with a cloth dampened with alcohol or an ammonia-based glass cleaner. Wipe
up liquid with a dry cloth. |