Maintenance
& Service Guide
Presario 1900 Series
Models: 1905, 1906, 1910,
1915, 1919, 1920, 1922, and 1925
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Page | Notice | Preface | Product
Description | Troubleshooting
Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications
Pin Assignments | Battery
Pack Operations
Contacting Compaq Support
Obtain the following information before contacting
Compaq Reseller Support:
- Product name
- Product serial number
- Purchase date
- Conditions under which the problem occurred
- Any error messages that have occurred
- Hardware configuration
- Type of printer connected
- Hardware/software being used
- Printed result of Computer Checkup (TEST)
- Printed copies of CONFIG.SYS and AUTOEXEC.BAT files,
if possible
Shipping Preparation
To ship the computer, complete the following
steps:
Back up the critical hard drive files. Ensure that
backup tapes/diskette are not exposed to electrical or magnetic fields while stored in
transit.
Turn off the computer and external devices.
Disconnect the external devices from their power
sources, then from the computer.
IMPORTANT: |
Ensure that there is no diskette in the diskette
drive and that there are no PC Cards in the PC slots. |
Close the display and all exterior doors of the
computer.
Pack the computer with sufficient packing material
to protect it. Use the original packing box or similar packaging.
|