PC Card Problems |
Problem |
Probable
Cause |
Solution(s) |
Computer
does not beep when a PC Card is inserted. |
PC Card is not inserted
properly. |
Ensure the card is
inserted in the correct orientation. Insert the card gently to prevent damage to the pins. Double-click the PC Card icon in the Control Panel, click the Global
Settings tab, the enable PC Card sound effects. |
Speakers are turned
off or volume is turned down. |
Adjust the volume
control on the computer. |
PC Card drivers are
not installed. |
Double click the Add
New Hardware icon in the Control Panel for installation instructions. If PC Card or drivers are not compatible with Windows, install
drivers and use the PC Card in MS-DOS mode. |
PC Card or card
driver is not PCMCIA compliant. |
Contact your Compaq
authorized service provider for a list of PC Cards tested successfully in Compaq PC Card
platforms. |
Network
PC Card does not work. |
Necessary drivers
are not installed (turned on). |
Refer to the
instructions that came with the PC Card or contact the vendor for information on
installing the correct drivers. |
PC Card is not fully
inserted or is upside down. |
Ensure the PC Card
is inserted correctly. |
Network PC Card or
card driver is not PCMCIA compliant. |
Contact your Compaq
authorized service provider for a list of PC Cards tested successfully in Compaq PC Card
platforms |
Computer beeps only
once when a PC Card is inserted. |
The computer beeps
once to indicate that a PC Card is recognized but not properly configured. |
Before a new PC Card
can be use, it may be necessary to perform an initial setup procedure. Follow the PC Card
manufacturer's instructions for formatting a hard drive card or installing PC
Card-specific drivers for a network card. |
Storage
PC Card does not work. |
SRAM and flash
memory cards require the memory card driver to be loaded (turned on). |
Memory cards can
only be accessed using DOS real mode drivers. |
You are trying to
access the hard drive card using the wrong drive letter. |
If you are running
Windows 98, change the drive letter assignment in Device Manager. |
The card is not
supported. |
Contact your Compaq
authorized service provider for a list of PC Cards tested successfully in Compaq PC Card
platforms. |
The PC Card is not
formatted. |
For memory cards,
run MCFORMAT in MS-DOS Mode to format the PC Card. For ATA cards, run ATAINIT, then run
MCFORMAT in MS-DOS Mode to format the PC Card. |
Printer Problems |
If you experience problems printing, run a printer
self-test (refer to the documentation provided with your printer for instructions). If the
self-test fails, it is a printer-specific problem. Also refer to the printing section of
your application documentation. |
Problem |
Probable Cause |
Solution(s) |
Printer will not turn on. |
The
signal cable may not be connected properly, or the printer is unplugged. |
Ensure that the signal cable is properly connected and that the
power cord is connected to the electrical outlet. |
Printer will not print. |
Printer
is not turned on or is off line. |
Turn the
printer on and set it to on line. |
The device drivers for your application are not installed. |
Refer to
the printer documentation to install the correct printer driver. |
Printer that is set up for a network is not connected to the
network. |
Connect
the printer to the network. |
Printer cable is too long, unshielded, or defective. |
Replace
the cable. |
Paper tray is empty. |
Fill the
paper tray with paper and set the printer to online. |
Printer prints garbled information. |
Correct
printer drivers are not installed. |
Refer to
the printer documentation to install the correct printer driver. |
Cable is not connected properly. |
Ensure
that the printer signal cable is properly connected to the computer. |
Cable is defective. |
Replace
the printer cable and retest. |
Touch
Pad/Pointing Device Problems |
Problem |
Cause |
Solution(s) |
Touch Pad or mouse does not work.
|
Incorrect or no device driver is installed. |
Install the device driver and add to the AUTOEXEC.BAT file or
CONFIG.SYS file. |
The device driver is not installed in Windows. |
Install the Touch Pad/mouse driver in Windows. |
External mouse does not work. |
Mouse is not securely connected or is connected to an incorrect
external connector. |
Ensure that the mouse is securely connected to the appropriate
external connector. |
Touch Pad or mouse does not work even though the device is enabled
in Windows.
|
Mouse is not enabled.
|
1. Enter MOUSE at the system prompt to activate the mouse device
driver.
2. Add a line in the AUTOEXEC.BAT file to
automatically activate the mouse device driver each time computer is turned on or
restarted. |
Cable
not properly seated in Touch Pad board. |
Reseat
cable. |
Defective
Touch Pad board. |
Replace
Touch Pad board. |
Defective
system board. |
Replace
system board. |
Device
driver is not correctly installed in Windows. |
Install
the appropriate device driver in Windows. |
Cursor skips or moves abnormally when using the Touch Pad. |
The Touch Pad needs to be cleaned. |
Clean the Touch Pad with a cloth dampened with alcohol or an
ammonia-based glass cleaner. Wipe up liquid with a dry cloth. |