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Maintenance &
Service Guide
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Description | Troubleshooting
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This section explains how to use Compaq Utilities and Setup.
Windows 95, Windows 98, and MS-DOS have configuration and diagnostics utilities that you should access in the following instances:
Click on a selection below for more information on the following utilities:
Preparing the Computer
Computer Setup
Compaq Utilities
Computer Checkup (TEST)
View System (INSPECT)
If you encounter an error condition, complete the following steps before starting problem isolation procedures:
CAUTION: Always ensure that the power is off before disconnecting or reconnecting the mouse, keyboard, or any other peripheral devices. Disconnecting or connecting the keyboard or mouse while the unit power is on can damage the system board. |
The Setup utility provides a snapshot of the computer's hardware configuration, aids in troubleshooting, and sets custom features. Setup recognizes a new internal component or an external device and automatically updates the configuration screens. You should use the Setup utility in the following instances:
To access the Setup utility, turn on the computer and press the F10 key when the cursor appears in the upper right corner of the screen. The following menu will appear:
NOTE: The actual menu displayed on your computer may vary slightly, depending on your configuration.
System
Communications Storage Input Devices Video Exit
PCI Bus Master [Enabled] <Tab>,
<Shift-Tab>, or F1 Help ^ Select Item -/+ Change Values F9 Setup Defaults |
This section provides information about the menu options accessible from the Compaq Utilities menu.
A Compaq Utilities diskette must be created to configure the system. To create a Compaq Utilities diskette, complete the following steps:
To run Compaq Utilities, turn on or reboot the computer with the Compaq Utilities diskette in the diskette drive. The following menu will appear:
Compaq Utilities> Computer Checkup (TEST) ---------------------------------------------------------------------- Press F1 for Help |
Computer Checkup (TEST) is a utility that determines if the various computer components installed in the system are recognized by the system and functioning properly. Running TEST after connecting a new device is optional, but we recommend that you do it.
TEST helps analyze the system. This information allows the technician to reproduce the configuration of your computer on another computer for testing.
To run TEST, complete the following steps:
From the Compaq Utilities menu, select the Computer Checkup (TEST) option. A Test Option menu is displayed.
Select the option to view the device list. A list of the installed hardware devices is displayed.
Verify that the TEST utility correctly detected the devices installed.
NOTE: This utility may not detect all non-Compaq devices.
If the list is correct, select OK. The Test Option menu is displayed again.
If the list is incorrect, be sure that any new devices are installed properly.
Select one of the following from the Test Option menu:
Quick Check Diagnostics runs a quick, general test on each device with a minimal number of prompts. If errors occur, they are displayed when the testing is complete.
- Automatic Diagnostics runs unattended, maximum testing of each device with minimal prompts. You can choose how many times to run the tests, to stop on errors, or to print or file a log of errors.
- Prompted Diagnostics allows maximum control over the device testing process. You can choose attended or unattended testing, decide to stop on errors, or choose to print or file a log of errors.
IMPORTANT: Choosing attended testing allows data-destructive tests.
NOTE: When you run the TEST utility, record the error message numbers.
The View System Information (INSPECT) utility provides information about the system once it has been configured. INSPECT operates with MS-DOS and provides information about the system operating environment including: