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Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers
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Removal & Replacement | Jumper & Switch Information | Specifications
Clearing CMOS
Power-On Self Test (POST)
Configuration
Diagnostic error codes
Troubleshooting without diagnostics
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| TROUBLESHOOTING Diagnostic Error Codes (continued)
Video error codes
Error Code | Description | Recommended Action
2402-xx | Video memory test failed | The following steps apply to error codes 2402-xx through 2456-xx:
1 | Run Setup.
2 | Replace the system board and retest.
2403-xx | Video attribute test failed
2404-xx | Video character set test failed
2405-xx | Video 80 × 25 mode 9 × 14 character cell test failed
2406-xx | Video 80 × 25 mode 8 × 8 character cell test failed
2407-xx | Video 40 × 25 mode test failed
2408-xx | Video 320 × 200 mode color set 0 test failed
2409-xx | Video 320 × 200 mode color set 1 test failed
2410-xx | Video 640 × 200 mode test failed
2411-xx | Video screen memory page test failed
2412-xx | Video gray scale test failed
2414-xx | Video white screen test failed
2416-xx | Video noise pattern test failed
2418-xx | ECG/VGC memory test failed
2419-xx | ECG/VGC ROM checksum test failed
2420-xx | ECG/VGC attribute test failed
2421-xx | ECG/VGC 640 × 200 graphics mode test failed
2422-xx | ECG/VGC 640 × 350 16-color set test failed
2423-xx | ECG/VGC 640 × 350 64-color set test failed
2424-xx | ECG/VGC monochrome text mode test failed
2425-xx | 640 × 480 graphics test failure
2431-xx | 640 × 480 graphics test failure
2432-xx | 320 × 200 graphics (256-color mode) test failed
2448-xx | Advanced VGA Controller test failed
2451-xx | 132-column Advance VGA test failed
2456-xx | Advanced VGA 256-Color test failed
2468-xx | Advanced VGA BitBLT test | The following steps apply to error codes 2468-xx through 2480-xx:
1 | Run Setup.
2 | Replace the system board and retest.
2477-xx | Advanced VGA datapath test
2478-xx | Advanced VGA BitBLT test
2480-xx | Advanced VGA Linedraw test
Processor error codes
Error code | Description | Recommended action
101-xx | CPU test failed | Replace the system board and retest.
102-xx | Processor error | 1. Run Computer Checkup or Setup and retest. 2. Replace the processor and retest.
103-xx | DMA controller failed | The following step applies to error codes 103-xx through 106-xx: Replace the system board and retest.
104-xx | Interrupt controller failed
105-xx | Port error
106-xx | Keyboard controller self-test failed
107-xx | CMOS RAM test failed | The following steps apply to error codes 107-xx through 109-xx: 1. Replace the battery/clock module and retest. 2. Replace the system board and retest.
108-xx | CMOS interrupt test failed
109-xx | CMOS clock test failed
110-xx | Programmable timer test failed | The following step applies to error codes 110-xx through 113-xx: Replace the system board and retest.
111-xx | Refresh detect test failed
112-xx | Speed test failed
113-01 | Protected mode test failed
114-xx | Speaker test failed | 1. Verify the speaker connection. 2. Replace the system board and retest.
199-xx | Installed devices test failed | 1. Check system configuration. 2. Verify cable connections. 3. Check switch settings. 4. Run Compaq Utilities. 5. Replace the system board and retest.
| Monitor (VGA or flat-panel) error codes
Error Code | Description | Recommended Action
501-xx | Video controller test failed | The following step applies to error codes 501-xx through 516-xx: Replace the system board and retest.
502-xx | Video memory test failed
503-xx | Video attribute test failed
504-xx | Video character set test failed
505-xx | Video 80 × 25 mode 9 × 14 character cell test failed
506-xx | Video 80 × 25 mode 9 × 14 character cell test failed
507-xx | Video 40 × 25 mode test failed
508-xx | Video 320 × 200 mode color set 0 test failed
509-xx | Video 320 × 200 mode color set 1 test failed
510-xx | Video 640 × 200 mode test failed
511-xx | Video screen memory page test failed
512-xx | Video gray scale test failed
514-xx | Video white screen test failed
516-xx | Video noise pattern test failed

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