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Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers
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Clearing CMOS
Power-On Self Test (POST)
Configuration
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Troubleshooting without diagnostics
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> | TROUBLESHOOTING Configuration This section explains how to use Setup and Compaq Utilities which should be accessed in the following instances: When a system configuration error is detected during the Power-On Self-Test (POST) To change factory default settings for some of the computer features To change the system configuration, which is sometimes necessary when you add or remove optional hardware To set system configuration features Click a link below to go to the appropriate subsection. Preparing the Computer Setup Accessing Compaq Utilities Options View System Information (INSPECT) Preparing the Computer If you encounter an error condition, complete the following steps before starting problem isolation procedures:
> 1 | Ensure proper ventilation. The computer should have a 3-inch (7.6 cm) clearance at the back of the system unit.
> 2 | Turn off the computer and peripheral devices.
> | CAUTION: Always ensure that the power is off before disconnecting or reconnecting the mouse, keyboard, or any other peripheral devices. Disconnecting or connecting the keyboard or mouse while the unit power is on can damage the system board.
> 3 | Disconnect any peripheral devices other than the monitor and keyboard. Do not disconnect the printer if you want to test it or use it to log error messages.
> 4 | Install loop-back and terminating plugs for complete testing.
> > Setup The Setup utility gives a snapshot of the computer's hardware configuration, aids in troubleshooting, and sets custom features. Setup recognizes a new internal component or an external device and automatically updates the configuration screens. Use the Setup utility to: Modify settings for audio, storage, power management, communications, and input devices Get an overall picture of the computer's hardware configuration Verify configuration parameters in determining problems Set time and date Running Setup To access the Setup utility, turn on the computer and press the F10 key when the Compaq logo appears. The following menu will appear:
> > NOTE: | The actual menu displayed on your computer may vary slightly, depending on your configuration.
> Accessing Compaq Utilities Options This section provides information about the menu options accessible from the Compaq Utilities menu. Create a Compaq Utilities Diskette A Compaq Utilities diskette must be created to troubleshoot the system. To create a Compaq Utilities diskette, complete the following steps:
> 1 | Insert the QuickRestore CD into the CD drive.
> 2 | From the Windows desktop, click on Start, then Program, then Windows Explorer.
> 3 | Click on the CD drive icon.
> 4 | Double-click on the PCdiags folder.
> 5 | Insert a diskette in the diskette drive.
> 6 | Double-click on the QRST5.exe icon.
> 7 | Press Enter when the QuickRestore label appears.
> 8 | After the CD has completed copying to the diskette, eject the QuickRestore CD.
Running Compaq Utilities To run Compaq Utilities, turn on or reboot the computer with the Compaq Utilities diskette in the diskette drive. The following menu will appear: View System Information (INSPECT) The View System Information (INSPECT) utility provides information about the system once it has been configured. INSPECT operates with MS-DOS and provides information about the system operating environment including: Contents of the operating system startup files Current memory configuration ROM version Type of processor and coprocessor Diskette and hard drives Active printer and communications interfaces Modem
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