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Maintenance and Service Guide Compaq Presario 4900, 5000, & 5100 Series Computers
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Clearing CMOS
Power-On Self Test (POST)
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Diagnostic error codes
Troubleshooting without diagnostics
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> | TROUBLESHOOTING Diagnostic Error Codes (continued)
> Hard drive error codes
> Error Code | Description | Recommended Action
> 1700-xx | Hard drive ID types test failed | The following steps apply to error codes 1700-xx through 1799-xx:
> 1 | Run Setup and verify drive type.
> 2 | Replace the hard drive signal and power cables and retest.
> 3 | Replace the hard drive and retest.
> 4 | Replace the system board and retest.
> 1701-xx | Hard drive format test failed
> 1702-xx | Hard drive read test failed
> 1703-xx | Hard drive write/read/compare test failed
> 1704-xx | Hard drive random seek test failed
> 1705-xx | Hard drive controller test failed
> 1706-xx | Hard drive ready test failed
> 1707-xx | Hard drive recalibration test failed
> 1708-xx | Hard drive format bad track test failed
> 1709-xx | Hard drive reset controller test failed
> 1710-xx | Hard drive park head test failed
> 1714-xx | Hard drive file write test failed
> 1715-xx | Hard drive head select test failed
> 1716-xx | Hard drive conditional format test failed
> 1717-xx | Hard drive ECC* test failed
> 1719-xx | Hard drive power mode test failed
> 1719-x | Hard drive power mode test failed
> 1730-x | Fixed Disk 0 does not support DMA Mode
> 1731-x | Fixed Disk 1 does not support DMA Mode
> 1740-x | Fixed Disk 0 failed Set Block Mode command
> 1741-x | Fixed Disk 1 failed Set Block Mode command
> 1750-x | Fixed Disk 0 failed Identify command
> 1751-x | Fixed Disk 1 failed Identify command
> 1760-x | Fixed Disk 0 does not support Block Mode
> 1761-x | Fixed Disk 1 does not support Block Mode
> 1790-x | Disk 0 Configuration Error
> 1792-x | Secondary Disk Controller Failure
> 1799-xx | Invalid hard drive type failed
> *Error Correction Code
> Tape drive error codes
> Error Code | Description | Recommended Action
> 1900-xx | Tape ID failed | The following steps apply to error codes 1900-xx through 1906-xx:
> 1 | Replace the tape cartridge and retest.
> 2 | Check and/or replace the signal cable and retest.
> 3 | Replace the tape drive and retest.
> 4 | Replace the system board and retest.
> 1901-xx | Tape servo write failed
> 1902-xx | Tape format failed
> 1903-xx | Tape drive sensor test failed
> 1904-xx | Tape BOT/EOT test failed
> 1905-xx | Tape read test failed
> 1906-xx | Tape write/read/compare failed
> Pointing device interface error codes
> Error Code | Description | Recommended Action
> 8601-xx | Pointing Device Interface test failed | 1. Replace with a working pointing device and retest. 2. Replace the system board and retest.
> Audio error codes
> Error Code | Description | Recommended Action
> 3206-xx | Audio System Internal Error | Replace the system board and retest.
> CD or DVD error codes
> Error Code | Description | Recommended Action
> 3301-xx 3305-xx 66XX-xx | CD or DVD drive read test failed | The following steps apply to error codes 3301-xx through 3305-xx and 66XX-xx:
> 1 | Replace the CD or DVD and retest.*
> 2 | Check the jumper settings on the CD or DVD drive.
> 3 | Check and/or replace the power and signal cables and retest.
> 4 | Replace the CD or DVD drive and retest.
> 5 | Replace the backplane.
> * Boot to DOS (Command Prompt only) or Windows (Not Safe Mode). Press the CD or DVD drive eject button (located on the front bezel) to eject the CD or DVD and retest.
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