Maintenance
& Service Guide
Presario 5700 Series Personal Computers
Models: 5710, 5711, 5712, 5714, 5715, 5716, 5717, 5718, 5721,
5722, 5724, 5726, 5728, 5733, 5735, 5736, 5738, 5745 and 5746
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Description | Troubleshooting
| Illustrated Parts
|
Removal & Replacement | Jumpers &
Switches | Specifications
| Connector Pins
|
Diagnostic Error Codes
Diagnostic error codes occur if the system
recognizes a problem while running the Compaq Utilities TEST program. These error codes
help identify possible defective subassemblies.
IMPORTANT: |
Retest
the system after completing each step. If the problem has been resolved, do not proceed
with the remaining steps. |
For assistance in the removal and
replacement of a particular subassembly, see Removal and Replacement
Procedures.
Click on the desired
error code range or corresponding test for a list of descriptions of each error condition
and actions required to resolve the error condition.
Processor Test
Error Codes |
Error Code |
Description |
Recommended Action |
101-xx |
CPU test failed |
Replace the system board
and retest. |
102-xx |
Processor error |
1. Run Computer Checkup
or Setup
and retest.2. Replace the processor and
retest. |
103-xx |
DMA controller failed |
Replace the system board
and retest. |
104-xx |
Interrupt controller
failed |
Replace the system board
and retest. |
105-xx |
Port error |
Replace the system board
and retest. |
106-xx |
Keyboard controller
self-test failed |
Replace the system board
and retest. |
107-xx |
CMOS RAM test failed |
The following steps
apply to error codes 107-xx through 109-xx: |
108-xx |
CMOS interrupt test
failed |
1. Replace the
battery/clock module and retest. |
109-xx |
CMOS clock test failed |
2. Replace the system
board and retest. |
110-xx |
Programmable timer test
failed |
The following step
applies to error codes 110-xx through 113-01: |
111-xx |
Refresh detect test
failed |
Replace the system board
and retest. |
112-xx |
Speed test failed |
|
113-01 |
Protected mode test
failed |
|
114-xx |
Speaker test failed |
1. Verify the speaker
connection. 2. Replace the system board and
retest. |
199-xx |
Installed devices test
failed |
1. Check system
configuration. 2. Verify cable connections.
3. Check switch settings.
4. Run Compaq Utilities.
5. Replace the system board and retest. |
Top
Memory Test Error Codes |
Error
Code |
Description |
Recommended Action |
200-xx |
Invalid memory
configuration |
1. Verify memory module
value compatibility. 2. Reinsert memory in
the correct location. |
201-xx |
Memory machine ID test
failed |
The following steps
apply to error codes 201-xx and 202-xx: |
202-xx |
Memory system ROM
checksum failed |
1. Flash the ROM and
retest. 2. Replace the memory and retest.
3. Replace the system board and retest. |
203-xx |
Memory write/read test
failed |
The following steps
apply to error codes 203-xx through 210-xx: |
204-xx |
Memory address test
failed |
1. Remove one memory
module at a time until the error message stops. |
206-xx |
Increment pattern test
failed |
2. Replace other removed
modules one at a time, testing each to ensure the error does not return. |
210-xx |
Random pattern test
failed |
3. Replace the system
board and retest. |
Top
Keyboard Test Error Codes |
Error
Code |
Description |
Recommended Action |
301-xx |
Keyboard short test,
8042 self-test failed |
The following steps
apply to error codes 301-xx through 304-xx: |
302-xx |
Keyboard long test
failed |
1. Check the keyboard
connection. If disconnected, turn the computer off and connect the keyboard. |
303-xx |
Keyboard LED test, 8042
self-test failed |
2. Replace the keyboard
and retest. |
304-xx |
Keyboard typematic test
failed |
3. Replace the system
board and retest. |
Top
Parallel Printer Test
Error Codes |
Error
Code |
Description |
Recommended Action |
401-xx |
Printer failed or not
connected |
The following steps
apply to error codes 401-xx through 498-xx:
1. Connect the printer. |
402-xx |
Printer data register
failed |
2. Check power to the
printer. |
403-xx |
Printer pattern test
failed |
3. Install the loop-back
connector and retest. |
498-xx |
Printer failed or not
connected |
4. Replace system board
and retest. |
Top
Video Display Unit
Test Error Codes |
Error
Code |
Description |
Recommended Action |
501-xx |
Video controller test
failed |
The following step
applies to error codes
501-xx through 516-xx: |
502-xx |
Video memory test failed |
Replace the
system board and retest. |
503-xx |
Video attribute test
failed |
504-xx |
Video character set test
failed |
505-xx |
Video 80 × 25 mode 9 ×
14 character cell test failed |
506-xx |
Video 80 × 25 mode 9 ×
14 character cell test failed |
507-xx |
Video 40 × 25 mode test
failed |
508-xx |
Video 320 × 200 mode
color set 0 test failed |
509-xx |
Video 320 × 200 mode
color set 1 test failed |
510-xx |
Video 640 × 200 mode
test failed |
511-xx |
Video screen memory page
test failed |
512-xx |
Video gray scale test
failed |
514-xx |
Video white screen test
failed |
516-xx |
Video noise pattern test
failed |
Top
Diskette Drive Test
Error Codes |
Error
Code |
Description |
Recommended Action |
600-xx |
Diskette ID drive types
test failed |
The following steps
apply to error codes 600-xx through 698-xx: |
601-xx |
Diskette format failed |
1. Replace the diskette
and retest. |
602-xx |
Diskette read test
failed |
2. Check and/or replace
the diskette power and signal cables and retest. |
603-xx 604-xx |
Diskette write, read,
compare test failed Diskette random seek
test failed |
3. Replace
the diskette drive and retest. 4. Replace
the system board and retest. |
605-xx |
Diskette ID media test
failed |
606-xx |
Diskette speed test
failed |
607-xx |
Diskette wrap test
failed |
608-xx |
Diskette write-protect
test failed |
609-xx |
Diskette reset
controller test failed |
610-xx |
Diskette change line
test failed |
694-xx |
Pin 34 is not cut on
360KB diskette drive |
697-xx |
Diskette type error |
698-xx |
Diskette drive speed not
within limits |
699-xx |
Diskette drive/media ID
error |
1. Replace media. 2. Run Setup. |
Top
Monochrome Video Test
Error Codes |
Error
Code |
Description |
Recommended Action |
802-xx |
Video memory test failed |
The following step
applies to error codes 802-xx through 824-xx: |
824-xx |
Monochrome video text
mode test failed |
Replace the system board
and retest. |
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