CLEARING
CMOS
POWER-ON
SELF TEST
(POST)
CONFIGURATION
DIAGNOSTIC
ERROR CODES
TROUBLESHOOTING
WITHOUT DIAGNOSTICS
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Configuration
This section explains how to use Setup
and Compaq Utilities which should be accessed in the following ways:
- When a system configuration error
is detected during the POST.
- To change factory default settings
for some of the computer features.
- To change the system configuration,
which is sometimes necessary when you add or remove optional hardware.
- To set system configuration features.
Click a link below to go to the appropriate
subsection:
Preparing
the Computer
Setup
Accessing
Compaq Utilities Options
View
System Information (INSPECT)
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Preparing
the Computer
If you encounter an error condition, complete the following
steps before starting problem isolation procedures:
- Ensure proper ventilation. The computer
should have a 3-inch (7.6cm) clearance of the system unit.
- Turn off the computer and peripheral
devices.
- Disconnect any peripheral devices other
than the monitor and keyboard. Do not disconnect the monitor and keyboard
if you want to test or use it to log error messages.
- Install loop-back and terminating plugs
for complete testing.
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Setup
The Setup utility gives a snapshot of the computer's hardware
configuration, aids in troubleshooting, and sets custom features. Setup
recognizes a new internal component or an external device and automatically
updates the configuration screens. Use the Setup utility to:
- Modify settings for audio, storage,
power management, communications, and input devices.
- Get an overall picture of the computer's
hardware configuration.
- Verify configuration parameters in determining
problems.
- Set time and date.
Running Setup
To access the Setup utility, turn on the
computer and press the F10 key when the Compaq logo appears on
your screen.
NOTE
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The actual menu displayed
on your computer may vary slightly, depending on your configuration. |
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Accessing
Compaq Utilities Options
This section provides information about
the menu options accessible from the Compaq Utilities menu.
Create a Compaq Utilities
Disk
A Compaq Utilities disk must be created
to troubleshoot the system. To create the disk, complete the following
steps:
- Insert the QuickStore CD into
the CD drive.
- From the Windows desktop, click on Start,
then Programs, then Windows Explorer.
- Click on the CD drive icon.
- Double-click on the PCdiags folder.
- Insert a disk in the disk drive.
- Double-click on the QRST5.exe
icon.
- Press Enter when the QuickStore
label appears.
- After the CD has completed copying to
the disk, eject the QuickStore CD.
Running Compaq Utilities
To run Compaq Utilities, turn on or reboot
the computer with the Compaq Utilities disk in the disk drive. The menu
will appear on your screen.
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View
System Information (INSPECT)
The View System Information (INSPECT) utility
provides information about the system once it is configured. INSPECT operates
with MS-DOS and provides information about the operating system, including:
- Contents of the operating system startup
files
- Current memory configuration
- ROM version
- Type of processor and coprocessor
- Diskette and hard drives
- Active printer and communication interfaces
- Modem
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