Servers - Server with NetWare v4.11 hangs on multiple ServeRAID Adapters

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Service Hints & Tips

Document ID: MCGN-42XK5H

Servers - Server with NetWare v4.11 hangs on multiple ServeRAID Adapters

Applicable to: World-Wide

Source: RETAIN tip H165405

Abstract:
Server and NetWare V4.11 hang on multiple ServeRAID Adapters.

TEXT:
Server with NetWare v4.11 hangs on multiple ServeRAID Adapters.

SYMPTOMS:
Server hangs using NetWare v4.11.

PROBLEM ISOLATION AIDS:
- The system is any server that supports Multiple ServeRAID adapters.
- The system is configured with multiple ServeRAID adapters.
- The system is configured with Novell NetWare v4.11.
- The system has Support Pack 5B (IWSP5B.EXE) or older.
- The system has the symptom described.

FIX:
For this defect the customer should install NetWare Support Pack 6 or later.

DETAILS:
Under intraNetWare (NetWare v4.11), if multiple ServeRAID adapters are in the system and the console command 'REMOVE STORAGE ADAPTER Ax' is used to remove a single instance of the IPSRAID.HAM driver and then the DOS partition is accessed, the system will hang. The problem is caused by a defect in SERVER.EXE which requires a new LOADER.EXE and LSWAP.EXE from Support Pack 6 or later to fix. The fix is available for the non-DBCS languages at this time. IBM is currently working with Novell to have NetWare J updated to include this fix as well. For this defect, the customer should contact Novell support or visit the Novell support web site (http://support.novell.com) to obtain the support pack. This problem is not specific to any IBM server.

TRADEMARKS:
Other company, product and service names may be the trademarks or service marks of others.

SAS KEYWORDS:
PSY2, SERVERAID, NOVELL, UNCLASSIFIED, NETWARE 4.11, INTRANETWARE, 102269, HANG

Search Keywords

PSY2, SERVERAID, NOVELL, UNCLASSIFIED, NETWARE 4.11, INTRANETWARE, 102269, HANG

Hint Category

Retain

Date Created

07-12-98

Last Updated

14-01-99

Revision Date

14-01-2000

Brand

IBM PC Server

Product Family

Servers

Machine Type

Various

Model

Various

TypeModel

Retain Tip (if applicable)

H165405

Reverse Doclinks
and Admin Purposes

Date last altered: A98/12/04

	Search Keywords	PSY2, SERVERAID, NOVELL, UNCLASSIFIED, NETWARE 4.11, INTRANETWARE, 102269, HANG
	Hint Category	Retain
	Date Created	07-12-98
	Last Updated	14-01-99
	Revision Date	14-01-2000
	Brand	IBM PC Server
	Product Family	Servers
	Machine Type	Various
	Model	Various
	TypeModel
	Retain Tip (if applicable)	H165405
	Reverse Doclinks and Admin Purposes	Date last altered: A98/12/04