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Product Information

Document ID: DDSE-44JQQN

PC Server 310 - Numeric Error Codes

Applicable to: World-Wide

Numeric Error Codes

In the following index "X" can represent any number:

Error Code

FRU/Action

000
SCSI Adapter not enabled.

1. Be sure adapter device and Bus Master fields are enabled in PCI configuration program. See documentation shipped with computer.

02X

1. SCSI Adapter

08X
Check SCSI terminator installation.

1. SCSI Cable
2. SCSI Terminator
3. SCSI Device
4. SCSI Adapter

101
Interrupt failure.

1. System Board

102
Timer error

1. System Board

106

1. System Board

110
System Board parity error

1. Memory Module
2. System Board

111
I/O channel parity error.

1. Reseat adapters
2. Any Adapter
3. System Board

114
External ROM checksum error.

1. Memory Module
2. System Board

129
Internal cache test error

1. Processor
2. L2 Cache Memory
3. System Board

151
Real-time clock failure

1. System Board

161
Bad CMOS battery

1. Run setup
2. Clock Battery See "Battery Notice".

162
And unable to run diagnostics

1. Diskette Drive
2. System Board
3. Diskette Drive Cable

162

1. Run Setup
2. Clock Battery (See "Battery Notice").
3. System Board

163
Clock not updating or invalid time set.

1. Time and Data Set?
2. Clock Battery (See "Battery Notice").
3. System Board

164
POST detected a base memory or extended memory size mismatch error.

1. Run Setup. Check System Summary menu for memory size change. (See "Setup Program").
2. Run the Extended Memory Diagnostic tests.

17X,18X

1. C2 Security

175

1. Riser Card
2. System Board

176

1. Covers were removed from the computer.

177
Corrupted Administrator Password.

1. Riser Card
2. System Board

178

1. Riser Card
2. System Board

183

1. Enter the administrator password

184
Password removed due to check-sum error

1. Enter new password

185
Corrupted boot sequence

1. Set configuration and reinstall the boot sequence.

186

1. Riser Card
2. System Board

189

1. More than three password attempts were made to access the computer.

1XX
Not listed above

1. System Board

201
Memory data error

1. Memory Module
2. System Board

225

1. Unsupported Memory

229
External cache test error

1. L2 Cache Memory
2. System Board

262
POST detected a base memory or extended memory type error.

1. Run Setup. Check Systems Summary menu for memory type change. (See "Setup Program").
2. Run the Extended Memory Diagnostic tests.

301

1. Keyboard
2. Keyboard Cable
3. System Board

303 With an 8603 error

1. Mouse
2. Keyboard
3. Keyboard Cable
4. System Board

3XX
Not listed above.

1. Keyboard
2. Keyboard Cable
3. System Board

5XX

1. Display Adapter(if installed)
2. System Board

601

1. Diskette Drive A
2. Diskette Drive Cable
3. System Board

604
And unable to run diagnostics.

1. Diskette Drive A
2. Diskette Drive Cable
3. System Board

604
And able to run diagnostics.

1. Diskette Drive B
2. Diskette Drive Cable
3. System Board

605
POST cannot unlock the diskette drive.

1. Diskette Drive
2. Diskette Drive Cable
3. System Board

662

1. Diskette drive configuration error or wrong diskette drive type, run Set Configuration.

6XX
Not listed above.

1. Diskette Drive
2. System Board
3. External Drive Adapter
4. Diskette Drive Cable
5. Power Supply

762
Math coprocessor configuration error.

1. Run Setup
2. Math Coprocessor
3. System Board

7XX
Not listed above.

1. Math Coprocessor
2. System Board

962
Parallel port configuration error.

1. Run Configuration
2. Parallel Adapter(if installed)
3. System Board

9XX

1. Printer
2. System Board

1047

1. 16-Bit AT Fast SCSI Adapter

107X
Check SCSI terminator installation.

1. Check SCSI terminator installation.
2. SCSI Cable
3. SCSI Terminator
4. SCSI Device
5. SCSI Adapter

1101
Serial connector error, possible system board failure.

1. Run Advanced Diagnostics

1101, 1102, 1106,
1108, 1109

1. System Board
2. Any Serial Device

1107

1. Communications Cable
2. System Board

1102
Card selected feedback error.

1. Run Advanced Diagnostics

1103
Port fails register check.

1. Run Advanced Diagnostics
2. System Board

1106
Serial option cannot be turned off.

1. Run Advanced Diagnostics
2. System Board

1107

1. Serial Device Cable
2. System Board

1110
Register test failed.

1. Run Advanced Diagnostics
2. System Board

1116
Interrupt error.

1. Run Advanced Diagnostics

1117
Failed baud rate test.

1. Run Advanced Diagnostics

1162
Serial port configuration error.

1. Run Configuration
2. Serial Adapter(if installed)
3. System Board

11XX
Not listed above.

1. System Board

1201

1. System Board
2. Any Serial Device

1202, 1206, 1208,

1. Dual Async Adapter/A
2. System Board
3. Any Serial Device

1207

1. Communications Cable
2. Dual Async Adapter/A

13XX

1. Game Adapter

1402
Printer not ready.

Information only

1403
No paper error, or interrupt failure.

Information only

1404
System board timeout failure.

1. Run Advanced Diagnostics

1405
Parallel adapter error.

1. Run Advanced Diagnostics

1406
Presence test error.

1. Run Advanced Diagnostics

14XX
Not listed above.
Check printer before replacing system board.

1. Printer
2. System Board

15XX

1. SDLC Adapter

1692
Boot sequence error.

1. Run FDISK to ensure at least one active partition is set active.

16XX

1. 36/38 Workstation Adapter

1762
Hard disk drive configuration error.

1. Run Configuration (See ¿Setup Program—.)

1780 (Disk Drive 0)
1781 (Disk Drive 1)
1782 (Disk Drive 2)
1783 (Disk Drive 3)

1. See ¿Power Supply—.
2. Hard Disk Drive
3. System Board
4. Hard Disk Cable
5. Power Supply

1962
Boot sequence error.

1. Possible hard disk drive problem, see ¿Hard Disk Drive Boot Error—.

209X

1. Diskette Drive
2. Diskette Cable
3. 16-bit AT Fast SCSI Adapter

20XX
Not listed above

1. BSC Adapter
2. Riser Card

21XX

1. SCSI Device
2. 16-bit AT Fast SCSI Adapter
3. Alternate BSC Adapter
4. Riser Card

2401, 2402
If screen colors change.

1. Display

2401, 2402
If screen colors are OK.

1. System Board
2. Display

2409

1. Display

2410

1. System Board
2. Display

2462
Video memory configuration error.

1. Run Configuration
2. Video Memory Modules
3. Video Adapter(if installed)
4. System Board

3015, 3040
Check for missing wrap or terminator plug on the adapter.

1. Network Attached?
2. LF Translator
3. Cable Problem
4. PC Network Adapter
5. Riser Card

30XX

1. PC Network Adapter
2. LF Translator
3. Cable Problem?
4. Riser Card

3115, 3140

1. Network Attached?
2. LF Translator
3. Alternate PC Network-Adapter
4. Cable Problem
5. Riser Card

31XX

1. Alternate PC Network Adapter
2. LF Translator
3. Cable Problem?
4. Riser Card

36XX

1. GPIB Adapter
2. Riser Card

38XX

1. DAC Adapter
2. Riser Card

4611, 4630

1. Multiport/2 Interface
Board
2. Multiport/2 Adapter

4612, 4613 4640, 4641

1. Memory Module Package
2. Multiport/2 Adapter

4650

1. Multiport Interface Cable

46XX
Not listed above.

1. Multiport/2 Adapter
2. Multiport/2 Interface
Board
3. Memory Module

5600

1. Financial System
2. Controller Adapter

5962
CD-ROM configuration error.

1. Run Configuration
2. CD-ROM Drive
3. CD-ROM Adapter
4. System Board

62XX

1. 1st Store Loop Adapter
2. Adapter Cable

63XX

1. 2nd Store Loop Adapter
2. Adapter Cable

64XX

1. Network Adapter

71XX

1. Voice Adapter

74XX

1. Display Adapter(if installed)
2. Riser Card

76XX

1. Page Printer Adapter

78XX

1. High Speed Adapter

79XX

1. 3117 Adapter

80XX

1. PCMCIA Adapter

84XX

1. Speech Adapter
2. Speech Control Assembly
3. Riser Card

8601, 8602

1. Pointing Device (Mouse)
2. System Board

8603, 8604

1. System Board
2. Pointing Device (Mouse)

86XX
Not listed above

1. Mouse
2. System Board

89XX

1. PC Music Adapter
2. MIDI Adapter Unit
3. Riser Card

91XX

1. Optical Drive
2. Adapter

96XX

1. SCSI Adapter
2. Any SCSI Device
3. System Board

10101, 10102, 10104
10105, 10106, 10107
10108, 10109, 10111
10112, 10113, 10114
10115, 10116

1. Have customer verify correct operating system device drivers are installed and operational.
2. Modem

10103, 10110, 101171

1. System Board
2. Data/Fax Modem

10117
Not listed above.

1. Check system speaker
2. Check PSTN cable
3. External DAA (if installed)
4. Modem

10118

1. Run Diagnostics and verify the correct operation of the modem slot
2. Modem

10119

1. Diagnostics detected a non-IBM modem
2. Modem

10120

1. Check PSTN Cable
2. External DAA (if installed)
3. Modem

10132, 10133, 10134
10135, 10136, 10137
10138, 10139, 10140
10141, 10142, 10143
10144, 10145, 10146
10147, 10148, 10149
10150, 10151, 10152

1. Modem

10153

1. Data/Fax Modem
2. System Board

101XX
Not listed above.

1. Modem Adapter/A
2. Data/Fax Modem
3. System Board

10450, 10451, 10490
10491, 10492, 10499
Read/write error.

1. Run Advanced Diagnostics
2. Riser Card
3. Hard Disk Drive
4. System Board

10452
Seek test error.

1. Run Advanced Diagnostics

10453
Wrong drive type?

Information only

10454
Sector buffer test error.

1. Run Advanced Diagnostics

10455, 10456
Controller error.

1. Run Advanced Diagnostics

10459
Drive diagnostic command error.

Information only

10461
Drive format error

1. Run Advanced Diagnostics

10462
Controller seek error.

1. Run Advanced Diagnostics

10464
Hard Drive read error.

1. Run Advanced Diagnostics

10467
Drive non fatal seek error.

1. Run Advanced Diagnostics

10468
Drive fatal seek error.

1. Run Advanced Diagnostics

10469
Drive soft error count exceeded.

1. Run Advanced Diagnostics

10470, 10471, 10472
Controller wrap error.

1. Run Advanced Diagnostics

10473
Corrupt data. Low level format might be required.

Information only

10480

1. Hard Disk Drive (ESDI)
2. Drive Cable
3. System Board

10481
ESDI drive D seek error.

1. Run Advanced Diagnostics

10482
Drive select acknowledgement bad.

1. Run Advanced Diagnostics

106X1

1. Check Configuration
2. Ethernet Adapter

10635

1. Power-off computer, wait ten seconds; then power-on the computer.
2. Ethernet Adapter

10651, 10660

1. Check Cables
2. Ethernet Adapter

106XX
Not listed above.

1. Ethernet Adapter

107XX

1. 5.25-inch External Diskette Drive
2. 5.25-inch Diskette Drive Adapter/A

109XX
Check the adapter cables.

1. ActionMedia Adapter/A
2. System Board

112XX
This adapter does not have cache.

1. SCSI Adapter
2. Any SCSI Device
3. System Board

119XX

1. 3119 Adapter

121XX

1. Modem Adapter
2. Any Serial Device
3. System Board

136XX

1. ISDN Primary Rate Adapter
2. System Board

137XX

1. System Board

141XX

1. Realtime Interface Coprocessor Portmaster Adapter/A

143XX

1. Japanese Display Adapter
2. System Board

14710, 14711

1. System Board Display Adapter
2. Adapter Video Memory

148XX

1. Display Adapter

14901, 14902
1491X, 14922

1. Display Adapter
2. System Board
3. Display (any type)

14932

1. External Display
2. Display Adapter

16101

1. Riser Card Battery (See 'Battery Notice')

161XX

1. FaxConcentrator Adapter

164XX

1. 120MB Internal Tape Drive
2. Diskette Cable
3. System Board

16500

1. 6157 Tape Attachment Adapter

16520, 16540

1. 6157 Streaming Tape Drive
2. 6157 Tape Attachment Adapter

166XX, 167XX

1. Token Ring Adapter
2. System Board
3. Riser Card

18001 to 18029

1. Wizard Adapter
2. Wizard Adapter Memory

18031 to 18039

1. Wizard Adapter Cable

185XXXX

1. DBCS Japanese Display Adapter/A
2. System Board

20001 to 20003

1. Image Adapter/A
Image-I Adapter/A
2. Memory Module DRAM, VRAM

20004

1. Memory Module
DRAM, VRAM
2. Image Adapter/A
Image-I Adapter/A

20005 to 20010

1. Image Adapter/A
Image-I Adapter/A
2. Memory Module DRAM, VRAM

200XX
Not listed above.

1. Image Adapter/A
Image-I Adapter/A
2. Memory Module DRAM, VRAM
3. System Board

20101 to 20103

1. Printer/Scanner Option
2. Image Adapter/A
3. Memory Module DRAM, VRAM

20104

1. Memory Module DRAM, VRAM
2. Printer/Scanner Option
3. Image Adapter/A

20105 to 20110

1. Printer/Scanner Option
2. Image Adapter/A
3. Memory Module
DRAM, VRAM

Image Adapter/A Memory Test failure indicated by graphic of adapter.

1. Replace memory module (shown in graphic.)

206XX

1. SCSI-2 Adapter
2. Any SCSI Device
3. System Board

208XX
Verify there are no duplicate SCSI ID settings on the same bus.

1. Any SCSI Device

210XX XX
Internal bus, size unknown.

210XXX1
External bus, size unknown.

1. SCSI Hard Disk Drive
2. SCSI Adapter or System Board
3. SCSI Cable
4. SCSI ID Switch
(on some models)

Tape Drive amber LED remains on.

1. Tape Drive
2. SCSI Cable (internal)
3. SCSI Adapter or System Board

Tape Drive green ¿in use— LED fails to come on.

1. Tape Drive
2. SCSI Adapter or System Board
3. SCSI Cable (internal)
SCSI Cable (external)

Tape automatically ejected from drive.

1. Tape Cassette
2. Drive

SCSI ID on rotary switch does not match SCSI ID set in
configuration. Verify drive switches inside cover are set to zero.

1. Rotary Switch Circuit Board
2. Circuit Board Cable
3. Tape Drive

Tape sticks/breaks in drive. Verify that the tapes used meet ANSI standard X3B5.

1. Tape Cassette

212XX

1. SCSI Printer
2. Printer Cable

213XX

1. SCSI Processor

214XX

1. WORM Drive

215XXXC
215XXXD
215XXXE
215XXXU
If an external device, and power-on LED is off, check external voltages.

1. CD-ROM Drive I
CD-ROM Drive II
Enhanced CD-ROM Drive II
Any CD-ROM Drive
2. SCSI Cable
3. SCSI Adapter or System Board

216XX

1. Scanner

217XX
If an external device, and power-on LED is off, check external voltages.

1. Rewritable Optical Drive
2. SCSI Adapter or System Board
3. SCSI Cable

218XX
Check for multi CD tray, or juke box.

1. Changer

219XX

1. SCSI Communications
Device

24201 Y0, 24210 Y0
Be sure wrap plug is attached.

1. ISDN/2 Adapter
2. ISDN/2 Wrap Plug
3. ISDN/2 Communications Cable

273XX

1. 1Mbps Micro Channel Infrared LAN Adapter

27501, 27503
27506, 27507

1. ServerGuard Adapter
2. System Board

27502, 27504, 27510
27511, 27533, 27534
27536, 27537

1. ServerGuard Adapter

27509

1. Remove redundant adapters, run Auto Configuration program,then retest.

27512

1. WMSELF.DGS diagnostics file missing.
2. WMSELF.DGS diagnostics file incorrect.

27535

1. 3V Lithium Backup Battery
2. ServerGuard Adapter

27554

1. Internal Temperature out of range
2. ServerGuard Adapter

27555, 27556

1. ServerGuard Adapter
2. Power Supply

27557

1. 7.2V NiCad Main Battery Pack
2. ServerGuard Adapter

27558, 27559
27560, 27561

1. PCMCIA Type II Modem
2. ServerGuard Adapter

27562

1. External Power Control not connected
2. External Power Control
3. ServerGuard Adapter

27563, 27564

1. External Power Control
2. ServerGuard Adapter

275XX

1. Update Diagnostic Software

27801 to 27879

1. Personal Dictation System Adapter
2. System Board

27880 to 27889

1. External FRU (Speaker, Microphone)

999030X
Hard disk reset failure.

Possible hard disk drive problem, see ¿Hard Disk Drive Boot Error—.

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Document Category

Diagnostics

Date Created

27-01-99

Last Updated

27-01-99

Revision Date

27-01-2000

Brand

IBM PC Server

Product Family

PC Server 310

Machine Type

8639

Model

TypeModel

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