PCServer330 - Symptom-To-Fru Index

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Service Hints & Tips

Document ID: GSMH-3E8LR5

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PCServer330 - Symptom-To-Fru Index

Applicable to: World-Wide

Symptom-to-FRU Index:
This index supports PC Server 330 Type 8640 computers.

Always start with 'General Checkout—.

The Symptom-to-FRU lists symptoms, errors, and the possible causes. The most likely cause is listed first. Use this Symptom-to-FRU Index to help you decide which FRUs to have available when servicing the computer.

In the following error codes and model numbers, X can be any number or letter.

Where the model number is used to identify an error, XX used in place of the last 2 digits can be any number or letter.

Note:
For IBM devices not supported by the QAPlus/PRO diagnostics code, refer to the manual for that device.

For information on:

Go to:

Additional service help. (For example, 0S/2 Trap)errors, or

'Related Service Information—.

Possible software and hardware mismatch problems. (Not repairable by replacing FRUs)

'Resolving Configuration Conflicts—.

Replacing the system board does not correct the problem.

See 'System/Processor Board Replacement—.

No Beep Symptoms:

No Beep/Symptom

FRU/Action

No Beeps occur after successfully completing POST

1. Disconnected speaker
2. Speaker
3. System board

Beep Symptoms:
Beep symptoms are short tones or a series of short tones separated b y pauses (intervals without sound). See the following examples.

Beeps

Description

1-2-X

One beep
A pause (or break)
Two beeps
A pause (or break)
Any number of beeps

4

Four continuous beeps

1-1-2
(Microprocessor register test failed)

1. Optional Microprocessor
(if installed)
2. Microprocessor

1-1-3
(CMOS write/read test failed)

1. Battery/CMOS chip
2. System board

1-1-4
(BIOS ROM checksum failed)

1. System board

1-2-1
(Programmable Interval Timer failed)

1. System board
2. Microprocessor board

1-2-2
(DMA initialization failed)

1. System board
2. Microprocessor board

1-2-3
(DMA page register write/read failed)

1. System board
2. Microprocessor board

1-2-4
RAM refresh verification failed

1. System board
2. Microprocessor board

1-3-1
(1st 64K RAM test failed)

1. DIMM
2. Microprocessor board

1-3-2
(1st 64K RAM parity test failed)

1. DIMM
2. Microprocessor board
3. System board

2-1-1
(Secondary DMA register failed)

1. System board
2. Microprocessor board

2-1-2
(Primary DMA register failed)

1. System board
2. Microprocessor board

2-1-3
(Primary interrupt mask register failed)

1. System board
2. Microprocessor board

2-1-4
(Secondary interrupt mask register failed)

1. System board
2. Microprocessor board

2-2-1
(Interrupt vector loading failed)

1. System board
2. Microprocessor board

2-2-2
(Keyboard controller failed)

1. System board

2-2-3
(CMOS power failure and checksum checks failed)

1. Battery/CMOS chip
2. System board

2-2-4
(CMOS configuration info validation failed)

1. Battery/CMOS chip
2. System board

2-3-1
(Screen initialization failed)

1. System board

2-3-2
(Screen memory failed)

1. System board

2-3-3
(Screen retrace failed)

1. System board

2-3-4
(Search for video ROM failed)

1. System board

2-4-1
(Video failed, screen believed operable)

1. System board

3-1-1
(Timer tick interrupt failed)

1. System board

3-1-2
(Interval timer channel 2 failed)

1. System board

3-1-3
(RAM test failed above address 0FFFFH)

1. DIMM
2. Microprocessor board
3. System board

3-1-4
(Time-Of-Day clock failed)

1. Battery/CMOS chip
2. System board

3-2-1
(Serial port failed)

1. System board

3-2-2
(Parallel port failed)

1. System board

3-2-3
(Math coprocessor failed)

1. Optional Microprocessor
(if installed)
2. Microprocessor
3. Microprocessor board

3-2-4
(Failure comparing CMOS memory size against actual)

1. DIMM
2. Microprocessor board
3. Battery/CMOS chip

3-3-1
(Memory size mismatch occurred)

1. DIMM
2. Microprocessor board
3. Battery/CMOS chip

Three Short Beeps

1. DIMM
2. Microprocessor board
3. System board

One Continuous Beep

1. Optional Microprocessor
(if installed)
2. Microprocessor
3. Microprocessor board
4. System board

Repeating Short Beeps

1. Keyboard
2. System board

One Long and One Short Beep

1. Video adapter
(if present)
2. System Board

One Long and Two Short Beeps

1. Video adapter
(if present)
2. System Board

Two Long and Two Short Beeps

1. Video adapter

Error Codes:
In the following error codes, X can be any number or letter.

Error Code/Symptom

FRU/Action

E100, E101
(Invalid EISA configuration)

1. Run EISA Configuration
2. Failing EISA adapter
3. Battery/CMOS chip
4. System Board

E10X
(Invalid EISA configuration for Slot X)

1. Run EISA Configuration
2. Failing EISA adapter in slot X

101, 102
(System and microprocessor error)

1. System Board
2. Microprocessor board

106
(System and microprocessor error)

1. System Board
2. Microprocessor board

111
(I/O channel check error)

1. Failing EISA/ISA Adapter
2. Memory DIMM
3. System Board

114
(Adapter read-only memory error)

1. Failing Adapter
2. Run Diagnostics

129
(Internal Cache error)

1. Optional Microprocessor
(if installed)
2. Microprocessor
3. Microprocessor board

151
(Real time clock error)

1. Run Diagnostics
2. Battery/CMOS chip
3. System Board

162
(Device Configuration Error)

1. Run Configuration/Setup; then, run the EISA Configuration Utility
2. Failing Device
3. Battery/CMOS Chip
4. System Board

163
(Real-Time Clock error)

1. Run Configuration/Setup
2. Battery/CMOS Chip
3. System Board

164
(Memory configuration changed)

1. Run Configuration/Setup
2. DIMM
3. Microprocessor Board

173
(System CMOS checksum bad)

1. Run Configuration/Setup
2. Battery/CMOS Chip
3. System Board

175
(Hardware error)

1. System board
2. Microprocessor board

176
(Computer cover or cable cover was removed without a key being used)

1. Run Configuration/Setup

177, 178
(Security hardware error)

1. Run Configuration/Setup
2. System Board

182
(System board error)

1. System board

183
(Administration password not entered)

1. System board

184
(Power-on password corrupted)

1. Run Configuration/Setup
2. System board

185
(Drive startup sequence information corrupted)

1. Run Configuration/Setup
2. System board

186
(System board or security hardware error)

1. Run Configuration/Setup
2. System Board

187
(System board or security hardware error)

1. System board

188
(System board or security hardware error)

1. System board

189
(An attempt was made to access the server with invalid passwords)

1. Run Configuration/Setup, enter the administrator password

201
(Memory test error)

1. DIMM
2. Processor Board
3. System Board

229
(Cache error)

1. Optional Microprocessor
(if installed)
2. Microprocessor
3. Microprocessor board

301
(Keyboard or keyboard controller error)

1. Keyboard
2. System Board

604
(Diskette drive error)

1. Run Configuration/Setup and Diagnostics
2. Diskette Drive
3. Drive Cable
4. System Board

605
(Diskette Unlock failure)

1. Diskette Drive
2. Drive Cable
3. System Board

662
(Diskette drive configuration error)

1. Run Configuration/Setup and Diagnostics
2. Diskette Drive
3. Drive Cable
4. System Board

962
(Parallel port error)

1. Disconnect external cable on parallel port.
2. Run Configuration/Setup
3. System Board

11XX
(System-board serial port 1 or 2 error)

1. Disconnect external cable on serial port.
2. Run Configuration/Setup
3. System board

1762
(Fixed Disk Configuration error)

1. Fixed Disk Cables
2. Run Configuration/Setup
3. Fixed Disk Adapter
4. Fixed Disk Drive
5. System Board

178X
(Fixed Disk error)

1. Fixed Disk Cables
2. Run Diagnostics
3. Fixed Disk Adapter
4. Fixed Disk Drive
5. System Board

1800
(No more hardware interrupt available for PCI adapter)

1. Run Configuration/Setup
2. Run EISA Configuration
3. Failing Adapter
4. System Board

1801
(No room for PCI option ROM)

1. Run Configuration/Setup
2. Run EISA Configuration
3. Failing Adapter
4. System Board

1802
(No more I/O space available for PCI adapter)

1. Run Configuration/Setup
2. Failing Adapter
3. System Board

1803
(No more memory (above 1MB for PCI adapter)

1. Run Configuration/Setup
2. Failing Adapter
3. System Board

1804
(No more memory (below 1MB for PCI adapter)

1. Run Configuration/Setup
2. Move failing adapter to slot 1 or 2
3. Failing Adapter
4. System Board

1805
(PCI option ROM checksum error)

1. Remove Failing PCI Card
2. System Board

1806
(PCI to PCI Bridge error)

1. Run Configuration/Setup
2. Move failing adapter to slot 1 or 2
3. Failing Adapter
4. System Board

2400
(Video controller test failure)

1. Video Adapter (if installed)
2. System Board

2462
(Video memory configuration error)

1. Video Adapter
(if installed)
2. System Board

8603
(Pointing Device Error)

1. Pointing Device
2. System Board

I9990301
(Fixed boot sector error, no operating system installed)

1. Run Configuration/Setup for correct startup
2. Verify operating system installed

I9990305
(Fixed boot sector error, no operating system installed)

1. Install operating system to hard disk drive.

Search Keywords

Hint Category

Hardware Maintenance Information

Date Created

12-02-97

Last Updated

30-04-98

Revision Date

28-04-99

Brand

IBM PC Server

Product Family

PC Server 330

Machine Type

8640

Model

TypeModel

Retain Tip (if applicable)

N/A

Reverse Doclinks
and Admin Purposes

For information on:	Go to:
Additional service help. (For example, 0S/2 Trap)errors, or	'Related Service Information—.
Possible software and hardware mismatch problems. (Not repairable by replacing FRUs)	'Resolving Configuration Conflicts—.
Replacing the system board does not correct the problem.	See 'System/Processor Board Replacement—.

No Beep/Symptom	FRU/Action
No Beeps occur after successfully completing POST	1. Disconnected speaker 2. Speaker 3. System board

Beeps	Description
1-2-X	One beep A pause (or break) Two beeps A pause (or break) Any number of beeps
4	Four continuous beeps
1-1-2 (Microprocessor register test failed)	1. Optional Microprocessor (if installed) 2. Microprocessor
1-1-3 (CMOS write/read test failed)	1. Battery/CMOS chip 2. System board
1-1-4 (BIOS ROM checksum failed)	1. System board
1-2-1 (Programmable Interval Timer failed)	1. System board 2. Microprocessor board
1-2-2 (DMA initialization failed)	1. System board 2. Microprocessor board
1-2-3 (DMA page register write/read failed)	1. System board 2. Microprocessor board
1-2-4 RAM refresh verification failed	1. System board 2. Microprocessor board
1-3-1 (1st 64K RAM test failed)	1. DIMM 2. Microprocessor board
1-3-2 (1st 64K RAM parity test failed)	1. DIMM 2. Microprocessor board 3. System board
2-1-1 (Secondary DMA register failed)	1. System board 2. Microprocessor board
2-1-2 (Primary DMA register failed)	1. System board 2. Microprocessor board
2-1-3 (Primary interrupt mask register failed)	1. System board 2. Microprocessor board
2-1-4 (Secondary interrupt mask register failed)	1. System board 2. Microprocessor board
2-2-1 (Interrupt vector loading failed)	1. System board 2. Microprocessor board
2-2-2 (Keyboard controller failed)	1. System board
2-2-3 (CMOS power failure and checksum checks failed)	1. Battery/CMOS chip 2. System board
2-2-4 (CMOS configuration info validation failed)	1. Battery/CMOS chip 2. System board
2-3-1 (Screen initialization failed)	1. System board
2-3-2 (Screen memory failed)	1. System board
2-3-3 (Screen retrace failed)	1. System board
2-3-4 (Search for video ROM failed)	1. System board
2-4-1 (Video failed, screen believed operable)	1. System board
3-1-1 (Timer tick interrupt failed)	1. System board
3-1-2 (Interval timer channel 2 failed)	1. System board
3-1-3 (RAM test failed above address 0FFFFH)	1. DIMM 2. Microprocessor board 3. System board
3-1-4 (Time-Of-Day clock failed)	1. Battery/CMOS chip 2. System board
3-2-1 (Serial port failed)	1. System board
3-2-2 (Parallel port failed)	1. System board
3-2-3 (Math coprocessor failed)	1. Optional Microprocessor (if installed) 2. Microprocessor 3. Microprocessor board
3-2-4 (Failure comparing CMOS memory size against actual)	1. DIMM 2. Microprocessor board 3. Battery/CMOS chip
3-3-1 (Memory size mismatch occurred)	1. DIMM 2. Microprocessor board 3. Battery/CMOS chip
Three Short Beeps	1. DIMM 2. Microprocessor board 3. System board
One Continuous Beep	1. Optional Microprocessor (if installed) 2. Microprocessor 3. Microprocessor board 4. System board
Repeating Short Beeps	1. Keyboard 2. System board
One Long and One Short Beep	1. Video adapter (if present) 2. System Board
One Long and Two Short Beeps	1. Video adapter (if present) 2. System Board
Two Long and Two Short Beeps	1. Video adapter

Error Code/Symptom	FRU/Action
E100, E101 (Invalid EISA configuration)	1. Run EISA Configuration 2. Failing EISA adapter 3. Battery/CMOS chip 4. System Board
E10X (Invalid EISA configuration for Slot X)	1. Run EISA Configuration 2. Failing EISA adapter in slot X
101, 102 (System and microprocessor error)	1. System Board 2. Microprocessor board
106 (System and microprocessor error)	1. System Board 2. Microprocessor board
111 (I/O channel check error)	1. Failing EISA/ISA Adapter 2. Memory DIMM 3. System Board
114 (Adapter read-only memory error)	1. Failing Adapter 2. Run Diagnostics
129 (Internal Cache error)	1. Optional Microprocessor (if installed) 2. Microprocessor 3. Microprocessor board
151 (Real time clock error)	1. Run Diagnostics 2. Battery/CMOS chip 3. System Board
162 (Device Configuration Error)	1. Run Configuration/Setup; then, run the EISA Configuration Utility 2. Failing Device 3. Battery/CMOS Chip 4. System Board
163 (Real-Time Clock error)	1. Run Configuration/Setup 2. Battery/CMOS Chip 3. System Board
164 (Memory configuration changed)	1. Run Configuration/Setup 2. DIMM 3. Microprocessor Board
173 (System CMOS checksum bad)	1. Run Configuration/Setup 2. Battery/CMOS Chip 3. System Board
175 (Hardware error)	1. System board 2. Microprocessor board
176 (Computer cover or cable cover was removed without a key being used)	1. Run Configuration/Setup
177, 178 (Security hardware error)	1. Run Configuration/Setup 2. System Board
182 (System board error)	1. System board
183 (Administration password not entered)	1. System board
184 (Power-on password corrupted)	1. Run Configuration/Setup 2. System board
185 (Drive startup sequence information corrupted)	1. Run Configuration/Setup 2. System board
186 (System board or security hardware error)	1. Run Configuration/Setup 2. System Board
187 (System board or security hardware error)	1. System board
188 (System board or security hardware error)	1. System board
189 (An attempt was made to access the server with invalid passwords)	1. Run Configuration/Setup, enter the administrator password
201 (Memory test error)	1. DIMM 2. Processor Board 3. System Board
229 (Cache error)	1. Optional Microprocessor (if installed) 2. Microprocessor 3. Microprocessor board
301 (Keyboard or keyboard controller error)	1. Keyboard 2. System Board
604 (Diskette drive error)	1. Run Configuration/Setup and Diagnostics 2. Diskette Drive 3. Drive Cable 4. System Board
605 (Diskette Unlock failure)	1. Diskette Drive 2. Drive Cable 3. System Board
662 (Diskette drive configuration error)	1. Run Configuration/Setup and Diagnostics 2. Diskette Drive 3. Drive Cable 4. System Board
962 (Parallel port error)	1. Disconnect external cable on parallel port. 2. Run Configuration/Setup 3. System Board
11XX (System-board serial port 1 or 2 error)	1. Disconnect external cable on serial port. 2. Run Configuration/Setup 3. System board
1762 (Fixed Disk Configuration error)	1. Fixed Disk Cables 2. Run Configuration/Setup 3. Fixed Disk Adapter 4. Fixed Disk Drive 5. System Board
178X (Fixed Disk error)	1. Fixed Disk Cables 2. Run Diagnostics 3. Fixed Disk Adapter 4. Fixed Disk Drive 5. System Board
1800 (No more hardware interrupt available for PCI adapter)	1. Run Configuration/Setup 2. Run EISA Configuration 3. Failing Adapter 4. System Board
1801 (No room for PCI option ROM)	1. Run Configuration/Setup 2. Run EISA Configuration 3. Failing Adapter 4. System Board
1802 (No more I/O space available for PCI adapter)	1. Run Configuration/Setup 2. Failing Adapter 3. System Board
1803 (No more memory (above 1MB for PCI adapter)	1. Run Configuration/Setup 2. Failing Adapter 3. System Board
1804 (No more memory (below 1MB for PCI adapter)	1. Run Configuration/Setup 2. Move failing adapter to slot 1 or 2 3. Failing Adapter 4. System Board
1805 (PCI option ROM checksum error)	1. Remove Failing PCI Card 2. System Board
1806 (PCI to PCI Bridge error)	1. Run Configuration/Setup 2. Move failing adapter to slot 1 or 2 3. Failing Adapter 4. System Board
2400 (Video controller test failure)	1. Video Adapter (if installed) 2. System Board
2462 (Video memory configuration error)	1. Video Adapter (if installed) 2. System Board
8603 (Pointing Device Error)	1. Pointing Device 2. System Board
I9990301 (Fixed boot sector error, no operating system installed)	1. Run Configuration/Setup for correct startup 2. Verify operating system installed
I9990305 (Fixed boot sector error, no operating system installed)	1. Install operating system to hard disk drive.

	Search Keywords
	Hint Category	Hardware Maintenance Information
	Date Created	12-02-97
	Last Updated	30-04-98
	Revision Date	28-04-99
	Brand	IBM PC Server
	Product Family	PC Server 330
	Machine Type	8640
	Model
	TypeModel
	Retain Tip (if applicable)	N/A
	Reverse Doclinks and Admin Purposes