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Service Hints & Tips

Document ID: JLON-3E6JEF

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Aptiva - Re-powering after using Recovery CD/disks

Applicable to: World-Wide

Symptom: Some countries have been experiencing high incidents of power supply failures caused by customers changing the voltage selector switch. This is a direct result of unclear translation on the recovery CD. The confusion occurs when the customer is asked to power off the system unit when the recovery is complete. Poor translation directs the customer to power off the machine from the rear of the system unit. - UNDER NO CIRCUMSTANCES SHOULD THE RED SLIDER SWITCH AT THE REAR OF THE MACHINE BE CHANGED. All power on/off operations should be performed via the white on/off switch at the front of the system unit.

Problem Isolation Aids: N/A

Fix: Development have been informed of the confusion and this will be used as a lessons learned for follow-on products and any updates to the current recovery CD.

SAS Keywords: N/A

CESAL Number: N/A

Other Information: N/A

	Search Keywords
	Hint Category	Power
	Date Created	10-02-97
	Last Updated	09-03-99
	Revision Date	09-03-2000
	Brand	IBM Aptiva
	Product Family	Aptiva
	Machine Type	2134, 2136, 2137, 2138, 2140, 2142, 2144, 2159, 2161, 2162, 2168, 2176
	Model	ALL
	TypeModel	APTIVA
	Retain Tip (if applicable)
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