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9.553 bytes |
Service Hints & Tips |
Document ID: DETR-3ZNLTF |
Aptiva - 2156 Diagnostics - Start
Applicable to: Japan, United States
This is the entry point for all check procedures. The check procedures use failure symptoms, Power-On Self Test (POST) error codes, or beeps to help determine the defective field replaceable unit (FRU). Follow the suggested
check procedures or use the diagnostics diskette to determine the problem FRU.
IMPORTANT: Replace FRUs ONLY when it is determined that the error is not a result of software, loose contacts, or dirty component surfaces. Any FRU change should be verified by running a complete test ("Diagnostics - All Tests" in PC-Doctor diagnostics program).
This book comes with a diagnostic program diskette. This diskette should be used ONLY with Machine Type 2156 Computer. Do not use this diskette on other models.
POST error codes and error messages are displayed on the screen after the IBM logo. A beep will precede each error code or message. Please refer to "Index of Symptoms, Messages, Error Codes, or Beeps" 
for additional help.
All voltages in the check procedures are positive unless otherwise indicated. Use frame ground for all voltage checks unless otherwise specified.
IMPORTANT: There is a voltage selector on the rear panel of the machine. Use a flat-head screwdriver to turn the voltage selector to the voltage setting for the area in which you will be using the system.
NOTE: If the check procedures instruct you to replace a FRU and the error message persists, an option adapter card might be causing the failure. Remove all option adapter cards, one at a time, until the error changes or the problem is no longer apparent. Replace the last option adapter card removed.
The Recovery CD contains pre-loaded software that may reinstall the original software and recover the system. Ensure data and programs of the hard drive have a backup copy.
How to Diagnose Combined FRUs: If an adapter or device consists of more than one FRU, any of the FRUs might cause an error code. Before replacing the device or adapter, remove the FRUs one by one to see if the symptoms
change.
If a newly replaced FRU does not correct the problem: If you have reached this point of the check procedures and were instructed to replace a FRU but doing so did not correct the problem, reinstall the original FRU and go through "Start" again.
If you want to print a copy of a BIOS Setup Utility screen to an attached printer, press Print Screen key, while the following screen is displayed.
PLEASE READ THE FOLLOWING:
Human Error is a cause for concern when applied to check procedures. It exists in every first time set of analysis procedures. It is therefore essential for effective and time-efficient servicing that each stage of every procedure be verified. (For example: When a symptom is found, or when a symptom appears to have been cured; the preceding steps should be repeated for accuracy of analysis.)
001 - START
To begin, note the following:
ë Disable the setting of "Quick Power-On Self Test" from BIOS Setup.
ë Disconnect all external cables and devices including speakers and microphone from the system unit, except for the keyboard, mouse, and monitor.
ë Power off the system unit before moving it or when replacing FRUs.
ë Remove all adapter cards, except for the factory-installed modem adapter card and any other IBM Aptiva factory-installed adapter cards.
ë Disconnect any drives except:
ë 3.5-in. diskette drive
ë hard disk drive
ë IBM Aptiva factory-installed devices (such as a CD-ROM drive)
ë Make sure that all power cords and cables are connected properly.
ë Make sure that the monitor brightness and contrast controls are not turned down.
ë Power on the system unit.
NOTE: Some monitors have a detachable system I/O signal cable between the monitor and the system unit. In this case, check this signal cable before replacing the unit. See "Monitor Port Signals" on page 5-15 for pin identification.
ë Make sure that the monitor refresh rate is correct.
ë Note any symptoms, messages, error codes, or beeps.
ë Make sure that there are no diskettes or CDs in the drives.
002 - DOES AN IBM LOGO SCREEN APPEAR? (YES, READ AHEAD. NO, GO TO STEP 004.)
ë Insert the diagnostics diskette in the diskette drive.
003 - DOES SYSTEM LOAD THE DIAGNOSTICS PROGRAM FROM THE DISKETTE DRIVE? (YES, READ AHEAD. NO, GO TO STEP 004.)
ë Follow the instructions on the screen and select Utility from the diagnostics program menu.
ë Select Tech Support Form from the menu, press F5 to execute, then generate a system configuration report.
ë Compare the system configuration list with the actual devices installed in system.
NOTE: If necessary, remove the machine cover and visually compare the devices installed in system to those shown in the system configuration report.
ë Go to step 006.
004 - DO ANY MESSAGES, ERROR CODES, OR SYMPTOMS APPEAR? (YES, READ AHEAD. NO, GO TO STEP 005)
ë Go to "Index of Symptoms, Messages, Error Codes, or Beeps" .
ë End.
005 -
ë If the keyboard responds incorrectly, go to "Keyboard" .
006 - DOES THE SYSTEM CONFIGURATION REPORT CORRECTLY IDENTIFY THE DEVICES INSTALLED IN SYSTEM? (YES, READ AHEAD. NO, GO TO STEP 007.)
ë Select Diagnostics from the diagnostics program menu.
ë Select and execute All Tests.
ë Go to step 008.
007 -
The system configuration report shows only those devices supported by the diagnostics diskette.
If a device is missing from the list and is not factory installed, refer to the service manual provided for that device. (Refer to the Appendix A, "FRU Number" to determine the factory-installed devices in the model you are servicing.)
008 - DOES THE DIAGNOSTICS FINISH WITHOUT ANY ERRORS? (YES, READ AHEAD. NO, GO TO STEP 009.)
ë If the Diagnostics \ All Tests did not detect a failure but the system still indicates a failure:
ë Check all adapter card jumper settings.
ë Check all adapter card switch settings.
ë Check all adapter card cables and connectors.
ë Make sure that all of the above are set correctly and show the correct voltages and continuity. Replace any defective cables or adapter cards. See "Power Supply Cable Connector Specifications" on page 5-7 and "Machine Type 2156-D1x System Board Layout" or "Machine Type 2156-1xx System Board Layout" .
ë Run the Diagnostics \ All Tests again.
ë If an error or other symptom is displayed, go to "Index of Symptoms, Messages, Error Codes, or Beeps" .
ë If no error can be detected or the symptom is intermittent, go to "Undetermined Problems" .
ë End
009 -
ë If the last test stops and you cannot continue, first make sure all switches, power connectors, cables, and jumpers are set correctly and show the correct voltages and continuity.
ë Take note of any messages, error codes, beeps, or new symptoms. Go to "Index of Symptoms, Messages, Error Codes, or Beeps" .
ë If there is no error symptom or the error symptom is intermittent, go to "Undetermined Problems" .
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Hint Category |
Diagnostics | |
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Date Created |
27-10-98 | |
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Last Updated |
15-02-99 | |
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Revision Date |
15-02-2000 | |
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Brand |
IBM Aptiva | |
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Product Family |
Aptiva | |
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Machine Type |
2156 | |
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Model |
all | |
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TypeModel |
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