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Leigh Business Enterprises Ltd.
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LBE Web Helpdesk
Adding a Customer

You should be at the 'Customers Maintenance' page. Click the 'New Customer' link just below the 'Selection Options' box. This will take you to the 'New Customer' page.

There are a number of entry fields on this page, we will go through each of them in turn:

Name

This is how the Customer will be identified.

Reference

You might use this field if you already have some form of reference number for each customer.

Address/Tel/Fax/Mobile

These entry fields are straightforward.

Custom 1/Custom 2

These entry fields may well have been renamed by you. They are provided so that you can keep information about each Customer that is particular to the way you run your business.

Notes

Any further information you wish to keep.

Delete Button

This is not shown when creating a new Customer, if you were editing an existing Customer this would allow you to delete the Customer.

When you are happy with your entries, click the Update button.

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Main Help Introduction

Tutorial Part 1

Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off

Tutorial Part 2

Customer Information
Introduction
The Sample Customer
The Sample Customer's Departments
The Sample Customer's Contacts
Adding a Customer
Editing the Default Department
Editing the Default Contact
Adding more Customer Departments
Adding more Customer Contacts
Deleting a Contact
Deleting a Department
Deleting a Customer
Customer Assets
Maintenance
Introduction
Asset Types
Categories
Priorities
Helpdesk Operators
Working Hours
Custom Fields
Job History Order
Clearing Operator Activity History
Searching
Advanced Job Searching
Miscellaneous
Advanced Customization
Error logging