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Leigh Business Enterprises Ltd.
http://www.lbehelpdesk.com

LBE Web Helpdesk
Sending E-mail

You should be at the Mail page, having just created a new Job and then clicked the 'Edit and send e-mail' link.

You will see a mail dialog, with To, CC, BCC, Subject and the message text itself. The recipients in the To field should already have been set, if you are using an SMTP server these should be the actual e-mail addresses rather than the people's names. If their e-mail addresses are not shown you need to define these for the Customer Contact and the Helpdesk Operator. You may add other recipients in any of the address fields.

The text of the message will depend on the 'Include the following information' choice you made on the page where you created the Helpdesk job. Either the complete history of the Job, or just the Problem, To Do, Solution (if appropriate) and the Notes.

When you are happy with the contents of the message, click the 'Send' button. The system will display a confirmation that the e-mail has been sent, or re-display the message if there is a problem.

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Main Help Introduction

Tutorial Part 1

Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off

Tutorial Part 2

Customer Information
Introduction
The Sample Customer
The Sample Customer's Departments
The Sample Customer's Contacts
Adding a Customer
Editing the Default Department
Editing the Default Contact
Adding more Customer Departments
Adding more Customer Contacts
Deleting a Contact
Deleting a Department
Deleting a Customer
Customer Assets
Maintenance
Introduction
Asset Types
Categories
Priorities
Helpdesk Operators
Working Hours
Custom Fields
Job History Order
Clearing Operator Activity History
Searching
Advanced Job Searching
Miscellaneous
Advanced Customization
Error logging