![]() Leigh
Business Enterprises Ltd. |
LBE Web Helpdesk |
Guests are users who can access LBE Web Helpdesk but have very few privileges. Guest access minimizes telephone calls or e-mails to your helpdesk because customers can:
If you don't wish to allow access to Guests you can edit global.asa to prevent it.
If you require your customers to have more privileges you should define a special Operator, specify the privileges you wish them to have, then tell them the password needed to log on as that Operator
Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off