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Leigh Business Enterprises Ltd.
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LBE Web Helpdesk
Clearing Operator Activity History

You should be at the 'Maintenance' page. If not, select 'Maintenance' from the drop-down list at the top of the page.

Each time a Job is actioned, the system records cost, time, the operator and date of the action. This is in addition to the Job History. This Operator Activity information enables you to report on the efficiency of each operator. Occasionally you may wish to clear this information for a specified period.

Click the link entitled 'Clear Operator Activity '. This will take you to the 'Clear Operator Activity' page. Select the start and end dates for the period you wish to clear, then click the Delete button.

The system will display a message confirming the operation was successful or any error messages if there was a problem.

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Main Help Introduction

Tutorial Part 1

Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off

Tutorial Part 2

Customer Information
Introduction
The Sample Customer
The Sample Customer's Departments
The Sample Customer's Contacts
Adding a Customer
Editing the Default Department
Editing the Default Contact
Adding more Customer Departments
Adding more Customer Contacts
Deleting a Contact
Deleting a Department
Deleting a Customer
Customer Assets
Maintenance
Introduction
Asset Types
Categories
Priorities
Helpdesk Operators
Working Hours
Custom Fields
Job History Order
Clearing Operator Activity History
Searching
Advanced Job Searching
Miscellaneous
Advanced Customization
Error logging