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Leigh Business Enterprises Ltd.
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LBE Web Helpdesk
Deleting a Contact

At some stage you may wish to remove a Contact. To do so, select 'Customers' from the drop-down list at the top of the page, then scroll down until you see the 'Existing Contacts' link, click this.

This will take you to the 'Customer Contacts Maintenance' page. If you know the Contact's surname, select Surname from the 'Search' drop-down, then enter the name in the 'Containing' entry field and click Retrieve. If you don't know the name, click Retrieve to return all Contacts.

Locate the Contact you wish to delete. If you have the required privilege, you should see a link at the end of the Contact information called 'Delete'. Click this link.

The 'Update Customer Contact' page will be displayed, with a Delete button, if you are sure you wish to delete the Contact, click the button.

If the delete was successful, a message will be displayed, confirming that the update was successful or displaying any errors. N.B. it is not possible to delete a Contact if there are any Jobs which are linked to that Contact. You must delete all Jobs for that Contact first.

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Main Help Introduction

Tutorial Part 1

Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off

Tutorial Part 2

Customer Information
Introduction
The Sample Customer
The Sample Customer's Departments
The Sample Customer's Contacts
Adding a Customer
Editing the Default Department
Editing the Default Contact
Adding more Customer Departments
Adding more Customer Contacts
Deleting a Contact
Deleting a Department
Deleting a Customer
Customer Assets
Maintenance
Introduction
Asset Types
Categories
Priorities
Helpdesk Operators
Working Hours
Custom Fields
Job History Order
Clearing Operator Activity History
Searching
Advanced Job Searching
Miscellaneous
Advanced Customization
Error logging