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Leigh Business Enterprises Ltd.
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LBE Web Helpdesk
Customer Assets

Assets are items (usually physical) which belong to a Customer, e.g. hardware, software, furnishings, fittings etc. By identifying the Asset that is involved in a Helpdesk Job, you may be able to reduce future problems.

To view the Assets for a particular Customer, select 'Customers' from the drop-down list at the top of the page. You can then choose the Customer, and click the 'Assets' link on that Customer's information, or click the 'Existing Assets' link and enter the Customer Name in the 'Selection Options' box at the top of the page.

We will assume you have reached the 'Customer Assets/Inventory Maintenance' page. To create a new Asset, click the 'New Customer Asset' link. This will take you to the 'New Customer Asset' page. Most of the information on this page is self-explanatory, so we will just look at two of the entry fields:

Asset Type

This displays a drop-down list of Asset Types, you may change the selected Asset Types if you wish. Next to this drop-down list is a '+' button, click this to add a new Asset Types to the list.

Customer

This displays a drop-down list of Customers, you may change the selected Customer if you wish, this will have the effect of moving the Asset to the selected Customer. Next to this drop-down list is a '+' button, click this to add a new Customer to the list.

Delete Button

This is only shown when editing an existing Asset. You can not delete any Assets which have Jobs linked to them.

Update Button

This will update the database and create any new Customer and/or Asset Types you may have added by clicking the '+' button (see above).

Make any changes you wish, then click the Update button. The ' Update Customer Asset' page will displayed, confirming that the update was successful or displaying any errors.

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Main Help Introduction

Tutorial Part 1

Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off

Tutorial Part 2

Customer Information
Introduction
The Sample Customer
The Sample Customer's Departments
The Sample Customer's Contacts
Adding a Customer
Editing the Default Department
Editing the Default Contact
Adding more Customer Departments
Adding more Customer Contacts
Deleting a Contact
Deleting a Department
Deleting a Customer
Customer Assets
Maintenance
Introduction
Asset Types
Categories
Priorities
Helpdesk Operators
Working Hours
Custom Fields
Job History Order
Clearing Operator Activity History
Searching
Advanced Job Searching
Miscellaneous
Advanced Customization
Error logging