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Leigh Business Enterprises Ltd.
http://www.lbehelpdesk.com

LBE Web Helpdesk
Registering a new Guest

You should be at the 'Guest Registration' page. This page allows a new Guest to enter their information into the Helpdesk system. If you wish to prevent Guests from self-registering you will need to edit global.asa.

The required fields on this screen are:

If they provide Customer and Department information they will automatically be assigned to that Department and Customer if it already exists, if not, it will be created. A Helpdesk Operator with the appropriate privileges can re-assign them to another Customer/Department if they made a mistake (e.g. not entering the exact name of an existing Customer). If no Customer/Department information is provided they will be assigned to a Customer called 'Guests', and a department 'All Departments'.

For now, enter your e-mail address, surname and password then click the Submit button.

Assuming registration was successful you will be shown a link which takes you back to the 'Guest Login' page, where you should enter the e-mail address and password you provided earlier.

When you click the Submit button you will be taken to the 'Trial Version' page or straight to the Jobs Search page. Notice that at the top of the page you have a short menu, with a limited set of options available to you.

If you are not already at the 'Jobs Search' page, select the 'Search Jobs' link at the top of the page. If you then click the Retrieve button, you will notice that no Jobs are retrieved despite the fact we created some earlier. This is because the Guest user can only see those Jobs where they are the Customer Contact.

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Main Help Introduction

Tutorial Part 1

Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off

Tutorial Part 2

Customer Information
Introduction
The Sample Customer
The Sample Customer's Departments
The Sample Customer's Contacts
Adding a Customer
Editing the Default Department
Editing the Default Contact
Adding more Customer Departments
Adding more Customer Contacts
Deleting a Contact
Deleting a Department
Deleting a Customer
Customer Assets
Maintenance
Introduction
Asset Types
Categories
Priorities
Helpdesk Operators
Working Hours
Custom Fields
Job History Order
Clearing Operator Activity History
Searching
Advanced Job Searching
Miscellaneous
Advanced Customization
Error logging