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Business Enterprises Ltd. |
LBE Web Helpdesk |
Assets are items (usually physical) which belong to a Customer, e.g. hardware, software, furnishings, fittings etc. By identifying the Asset that is involved in a Helpdesk Job, you may be able to reduce future problems.
To view the Assets for a particular Customer, select 'Customers' from the drop-down list at the top of the page. You can then choose the Customer, and click the 'Assets' link on that Customer's information, or click the 'Existing Assets' link and enter the Customer Name in the 'Selection Options' box at the top of the page.
We will assume you have reached the 'Customer Assets/Inventory Maintenance' page. To create a new Asset, click the 'New Customer Asset' link. This will take you to the 'New Customer Asset' page. Most of the information on this page is self-explanatory, so we will just look at two of the entry fields:
This displays a drop-down list of Asset Types, you may change the selected Asset Types if you wish. Next to this drop-down list is a '+' button, click this to add a new Asset Types to the list.
This displays a drop-down list of Customers, you may change the selected Customer if you wish, this will have the effect of moving the Asset to the selected Customer. Next to this drop-down list is a '+' button, click this to add a new Customer to the list.
This is only shown when editing an existing Asset. You can not delete any Assets which have Jobs linked to them.
This will update the database and create any new Customer and/or Asset Types you may have added by clicking the '+' button (see above).
Make any changes you wish, then click the Update button. The ' Update Customer Asset' page will displayed, confirming that the update was successful or displaying any errors.
Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off