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Leigh Business Enterprises Ltd.
http://www.lbehelpdesk.com

LBE Web Helpdesk
Advanced Customization

In Your Choices - changing global.asa we showed how you could change the title of each page and the logo displayed. You can do this without needing to know HTML.

If you wish to make more radical changes then the following options are available to you:

If you choose any of the above options, you need to be aware that this will limit your options for future upgrades as you, or we, will need to re-apply to the new release any modifications you have made.

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Main Help Introduction

Tutorial Part 1

Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off

Tutorial Part 2

Customer Information
Introduction
The Sample Customer
The Sample Customer's Departments
The Sample Customer's Contacts
Adding a Customer
Editing the Default Department
Editing the Default Contact
Adding more Customer Departments
Adding more Customer Contacts
Deleting a Contact
Deleting a Department
Deleting a Customer
Customer Assets
Maintenance
Introduction
Asset Types
Categories
Priorities
Helpdesk Operators
Working Hours
Custom Fields
Job History Order
Clearing Operator Activity History
Searching
Advanced Job Searching
Miscellaneous
Advanced Customization
Error logging