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Leigh Business Enterprises Ltd.
http://www.lbehelpdesk.com

LBE Web Helpdesk
Helpdesk Operators

You should be at the 'Maintenance' page. If not, select 'Maintenance' from the drop-down list at the top of the page.

Helpdesk Operators are the people who use the helpdesk system. Scroll down until you can see the section entitled 'Helpdesk Operators'. You should see two links, 'Existing Helpdesk Operators' and 'New Helpdesk Operator'.

Click the 'Existing Helpdesk Operators' link. This will take you to the 'Helpdesk Operators Maintenance' page. At the top of the page is a 'Selection Options' box. This allows you to search for a particular Helpdesk Operator, specify the sort order of retrieved records and limit the number of records displayed per page.

We wish to retrieve all Helpdesk Operators, so leave the 'Containing' entry field empty and click the Retrieve button. You should see at least one record retrieved.

Each Helpdesk Operator has:

Editing

Click the 'Edit' link. This will take you to the 'Edit Helpdesk Operator' page. You will see a number of additional fields displayed:

Make any changes you wish then click the Update button.

The system will display a message confirming the update was successful or any error messages if there was a problem.

Click the Back button on your browser until you return to the 'Helpdesk Operators Maintenance' page, then click the Refresh button on your browser, or click the Retrieve button on the page, and you will see the changes you have made reflected in the retrieved records.

New

Now click the 'New Helpdesk Operator' link, this will take you to the 'New Helpdesk Operator' page, which is identical to when you were editing a Helpdesk Operator, except that all the entry fields are empty. Give your new Helpdesk Operator a name then click the Update button.

Deleting

Move back to the 'Helpdesk Operators Maintenance' page and click the Retrieve button, your new Helpdesk Operator will be included in the retrieved records. Click the Delete link. This will display the 'Update Helpdesk Operator' page with a Delete button which allows you to confirm the deletion. Click this button now and the system will display a message confirming the deletion was successful or any error messages if there was a problem. N.B. you cannot delete a Helpdesk Operator if any existing Job is assigned to them or they are referred to in the Operator Activity History.

Move back to the 'Helpdesk Operators Maintenance' page and click the Retrieve button, the Helpdesk Operator you have just deleted will not be included in the retrieved records.

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Main Help Introduction

Tutorial Part 1

Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off

Tutorial Part 2

Customer Information
Introduction
The Sample Customer
The Sample Customer's Departments
The Sample Customer's Contacts
Adding a Customer
Editing the Default Department
Editing the Default Contact
Adding more Customer Departments
Adding more Customer Contacts
Deleting a Contact
Deleting a Department
Deleting a Customer
Customer Assets
Maintenance
Introduction
Asset Types
Categories
Priorities
Helpdesk Operators
Working Hours
Custom Fields
Job History Order
Clearing Operator Activity History
Searching
Advanced Job Searching
Miscellaneous
Advanced Customization
Error logging