![]() Leigh
Business Enterprises Ltd. |
LBE Web Helpdesk |
You need to have Microsoft Personal Web Server (PWS) or Microsoft Internet Information Server (IIS) running on either your local machine or one that you can connect to via the network. The Web server must be capable of running Active Server Pages. The two most common web servers capable of doing so are both from Microsoft (although there are others):
Both of these are provided free by Microsoft.
Internet Explorer 5 must be installed on your web server to provide support for the VBScript used in LBE Web Helpdesk.
On your web server, run the setup.exe supplied in the LBE Web Helpdesk installation set. Make sure you have full rights in the selected installation directory.
Click the Windows Start button, select run then type regsvr32 c:\path\lbehdeskcom.dll where path is the directory you installed LBE Web Helpdesk into. If the path contains spaces you must enclose it in quote marks, e.g.: regsvr32 "c:\program files\lbe helpdesk\lbehdeskcom.dll"
This will install the Professional Edition of LBE Web Helpdesk. If you would like to use the Enterprise Edition, copy the Enterprise Edition of lbehdeskcom.dll from the supplied EntEdn.zip file, into the installation directory. Register this version by clicking the Windows Start button, select Run, then type regsvr32 c:\path\lbehdeskcom.dll.
Using your web server administrator tool, add a new virtual directory to your web and point it to the directory you installed the files into in step 3.
If you encounter any errors when running LBE Web Helpdesk, please check the trouble-shooting guide.
Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off