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Business Enterprises Ltd. |
LBE Web Helpdesk |
This tutorial will take you through the installation and use of LBE Web Helpdesk. Part 1 will get you 'up and running', while Part 2 covers some of the detail of managing and using LBE Web Helpdesk.
Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off