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Leigh Business Enterprises Ltd.
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LBE Web Helpdesk
Creating a child Job

A Child Job is simply a Job which must be completed before its parent job may be marked as completed. You might use this facility where e.g. you have a machine repair that needs components from several suppliers and you wish to track the progress of each 'sub-job'.

You should be on the 'Update Job' page having just Actioned a Job. Click the 'Create child of this job?' link.

This will send you back to the 'New Helpdesk Job' page which you have seen before. The only difference now is that the Parent Job Id is displayed. Make any changes you wish then click the Update button.

You should be back at the 'Update Job' page. Notice that the 'Create child of this job?' link is not displayed - this is because a Child Job cannot be a Parent, i.e. there is no concept of 'grandchild', 'great-grandchild' etc. jobs.

Click the 'Action this Job Link' to take you back to the 'Edit Helpdesk Job' page, then click the link in the 'Parent Job Id'. This will open the 'Edit Helpdesk Job' page for the parent Job.

Mark the parent Job as Completed, then click the Update button. You should see an error message 'You must complete all Child Jobs that belong to this one before it can be marked as completed.'

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Main Help Introduction

Tutorial Part 1

Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off

Tutorial Part 2

Customer Information
Introduction
The Sample Customer
The Sample Customer's Departments
The Sample Customer's Contacts
Adding a Customer
Editing the Default Department
Editing the Default Contact
Adding more Customer Departments
Adding more Customer Contacts
Deleting a Contact
Deleting a Department
Deleting a Customer
Customer Assets
Maintenance
Introduction
Asset Types
Categories
Priorities
Helpdesk Operators
Working Hours
Custom Fields
Job History Order
Clearing Operator Activity History
Searching
Advanced Job Searching
Miscellaneous
Advanced Customization
Error logging