![]() Leigh
Business Enterprises Ltd. |
LBE Web Helpdesk |
You should be at the 'Customers Maintenance' page. Click the 'New Customer' link just below the 'Selection Options' box. This will take you to the 'New Customer' page.
There are a number of entry fields on this page, we will go through each of them in turn:
This is how the Customer will be identified.
You might use this field if you already have some form of reference number for each customer.
These entry fields are straightforward.
These entry fields may well have been renamed by you. They are provided so that you can keep information about each Customer that is particular to the way you run your business.
Any further information you wish to keep.
This is not shown when creating a new Customer, if you were editing an existing Customer this would allow you to delete the Customer.
When you are happy with your entries, click the Update button.
Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off