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LBE Web Helpdesk
Un-installing
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If you decide that LBE Helpdesk doesn't meet your requirements, please send us
an e-mail explaining what the problem is.
We will do whatever we can to fix it or add the features you need.
To un-install:
- Stop your web server.
- Click the Windows Start button, select run then type regsvr32 c:\path\lbehdeskcom.dll -u
where path is the directory you installed LBE Web Helpdesk into. If the path
contains spaces you must enclose it in quote marks, e.g.:
regsvr32 "c:\program files\lbe helpdesk\lbehdeskcom.dll" -u
- Run the Add-Remove Programs application from the Windows Control Panel.
- Delete the directory you installed LBE Web Helpdesk into.
- If you placed the helpdesk.mdb elsewhere, delete it.
- If you are running the Enterprise Edition, delete the helpdesk database
in SQL Server Enterprise Manager.
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Main Help Introduction
Tutorial Part 1
Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off
Tutorial Part 2
Customer Information
Introduction
The Sample Customer
The Sample Customer's Departments
The Sample Customer's Contacts
Adding a Customer
Editing the Default Department
Editing the Default Contact
Adding more Customer Departments
Adding more Customer Contacts
Deleting a Contact
Deleting a Department
Deleting a Customer
Customer Assets
Maintenance
Introduction
Asset Types
Categories
Priorities
Helpdesk Operators
Working Hours
Custom Fields
Job History Order
Clearing Operator Activity History
Searching
Advanced Job Searching
Miscellaneous
Advanced Customization
Error logging