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Business Enterprises Ltd. |
LBE Web Helpdesk |
You should be at the 'Update Customer' page having just created a new Customer. Assuming there were no errors, the system will display the following links:
Click the 'Edit the Default Department' link. This will display the 'Edit Customer Department' page. We will look at each entry field in turn:
This identifies the Department
You might use this to keep e.g. a building or floor number
These entry fields may well have been renamed by you. They are provided so that you can keep information about each Department that is particular to the way you run your business.
This displays a drop-down list of Customers, you may change the selected Customer if you wish, this will have the effect of moving the Department (and all of the Customer Contacts which belong to that Department) to the new Customer. Next to this drop-down list is a '+' button, click this to add a new Customer to the list.
This is only shown when editing an existing Department.
This will update the database and create any new Customer you may have added by clicking the '+' button (see above).
Make any changes you wish, then click the Update button. The ' Update Customer Department' page will displayed, confirming that the update was successful or displaying any errors.
Now press the Back button on your browser until you reach the 'Update Customer' page, then click the 'Edit this Contact' link to edit the default Contact for the Customer we created earlier.
Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
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Logging in as a Guest
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