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Leigh Business Enterprises Ltd.
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LBE Web Helpdesk
Job History Order

You should be at the 'Maintenance' page. If not, select 'Maintenance' from the drop-down list at the top of the page.

When a Job is Actioned, the system keeps an audit trail of the information in the Job History. You can choose to have this entered so that most recent Actions are shown first or last. Click the link entitled 'Job History Order'. This will take you to the 'Job History Order' page. Select the order you wish the Job History to be kept, then click the Update button.

The system will display a message confirming the update was successful or any error messages if there was a problem. The change will only affect new Jobs, existing Jobs will carry on using whatever the setting was at the time they were created.

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Main Help Introduction

Tutorial Part 1

Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off

Tutorial Part 2

Customer Information
Introduction
The Sample Customer
The Sample Customer's Departments
The Sample Customer's Contacts
Adding a Customer
Editing the Default Department
Editing the Default Contact
Adding more Customer Departments
Adding more Customer Contacts
Deleting a Contact
Deleting a Department
Deleting a Customer
Customer Assets
Maintenance
Introduction
Asset Types
Categories
Priorities
Helpdesk Operators
Working Hours
Custom Fields
Job History Order
Clearing Operator Activity History
Searching
Advanced Job Searching
Miscellaneous
Advanced Customization
Error logging