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Leigh Business Enterprises Ltd.
http://www.lbehelpdesk.com

LBE Web Helpdesk
Requirements

In order to use LBE Web Helpdesk you need the following:

A Web Server

The Web server must be capable of running Active Server Pages. The two most common web servers capable of doing so are both from Microsoft (although there are others):

Both of these are provided free by Microsoft.

In addition, Internet Explorer 5 should be installed on your web server to provide support for the VBScript used in LBE Web Helpdesk.

A Database

You can use either of the following databases with LBE Web Helpdesk:

Data Access Components

These allow your web server to connect to the database. LBE Web Helpdesk requires you to have installed Microsoft OLE DB drivers for Microsoft Jet (if you are using the Access database) or for Microsoft SQL Server. Both these drivers are normally installed during the installation of your chosen web server. If you are not sure, you should download and install the latest mdac_typ.exe file from Microsoft.

A Web Browser

This is the only software that needs to be installed on the users' machines. LBE Web Helpdesk has been tested with MS Internet Explorer 4/5 and Netscape Communicator 4.51. Most modern web browsers should have no problem. The Web browser must have Javascript enabled. There is no additional software to install and no applets to download.

A Mail Server (Optional)

LBE Web Helpdesk can use e-mail to notify users and operators, to do so, mail software must be installed on your web server. The following mail protocols are supported :

Help Topics

Introduction
Quick Start
Trouble-shooting
Requirements
Concepts and Terms
Knowledge Base
Reports
Trial Period
Contacting LBE
Ordering LBE Web Helpdesk

Tutorial