logo
Leigh Business Enterprises Ltd.
http://www.lbehelpdesk.com

LBE Web Helpdesk
Custom Fields

You should be at the 'Maintenance' page. If not, select 'Maintenance' from the drop-down list at the top of the page.

Custom Fields are used provided in a number of places throughout LBE Web Helpdesk. These fields may be renamed by you and used to store information which is particular to your business. Scroll down until you can see the section entitled 'Custom Fields'. You should see a link entitled 'Rename Custom Fields'.

Click the 'Rename Custom Fields' link. This will take you to the 'Custom Fields' page. You will see a table with a row for each section which uses Custom Fields. Change the value in each of the two custom fields to whatever you wish. then click the Update button.

The system will display a message confirming the update was successful or any error messages if there was a problem.

Previous  Next

Main Help Introduction

Tutorial Part 1

Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off

Tutorial Part 2

Customer Information
Introduction
The Sample Customer
The Sample Customer's Departments
The Sample Customer's Contacts
Adding a Customer
Editing the Default Department
Editing the Default Contact
Adding more Customer Departments
Adding more Customer Contacts
Deleting a Contact
Deleting a Department
Deleting a Customer
Customer Assets
Maintenance
Introduction
Asset Types
Categories
Priorities
Helpdesk Operators
Working Hours
Custom Fields
Job History Order
Clearing Operator Activity History
Searching
Advanced Job Searching
Miscellaneous
Advanced Customization
Error logging