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Leigh Business Enterprises Ltd.
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LBE Web Helpdesk
Editing the Default Contact

You should be at the 'Edit Customer Contact' page. Most of the entry fields on this page are self-explanatory, so we will just explain the others:

Customer/Department

This displays a drop-down list of Customers and their Departments, you may change the selected Customer/Department if you wish, this will have the effect of moving the Contact to the selected Customer and that Customer's Department. Next to this drop-down list is a '+' button, click this to add a new Customer/Department to the list. You will be prompted to enter the new values in the format Customer Name/Department name, if either of these do not already exist, they will be created when you click the Update button.

Password

If you wish this Contact to have Guest access to the Helpdesk, you must enter a password for them.

Delete Button

This is only shown when editing an existing Contact.

Update Button

This will update the database and create any new Customer/Department you may have added by clicking the '+' button (see above).

Make any changes you wish, then click the Update button. The ' Update Customer Contact' page will displayed, confirming that the update was successful or displaying any errors.

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Main Help Introduction

Tutorial Part 1

Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off

Tutorial Part 2

Customer Information
Introduction
The Sample Customer
The Sample Customer's Departments
The Sample Customer's Contacts
Adding a Customer
Editing the Default Department
Editing the Default Contact
Adding more Customer Departments
Adding more Customer Contacts
Deleting a Contact
Deleting a Department
Deleting a Customer
Customer Assets
Maintenance
Introduction
Asset Types
Categories
Priorities
Helpdesk Operators
Working Hours
Custom Fields
Job History Order
Clearing Operator Activity History
Searching
Advanced Job Searching
Miscellaneous
Advanced Customization
Error logging