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LBE Web Helpdesk
Advanced Customization
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In Your Choices - changing global.asa we showed how you could change the
title of each page and the logo displayed. You can do this without needing to know HTML.
If you wish to make more radical changes then the following options are available to you:
- Edit the pagehead.asp file. This controls the heading for every page. You will need to know
HTML and some VBScript to edit this.
- Edit the stylesheet file (lbe.css). You will need some basic
understanding of style sheets.
- Modify individual pages. This will give you fine control over each page but you
will need to understand HTML and VBScript.
- Commission a custom version. We are happy to discuss costs for creating a
custom version of LBE Web Helpdesk. Please e-mail us with
details of your requirements.
If you choose any of the above options, you need to be aware that this will limit your options for
future upgrades as you, or we, will need to re-apply to the new release any modifications you have made.
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Main Help Introduction
Tutorial Part 1
Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off
Tutorial Part 2
Customer Information
Introduction
The Sample Customer
The Sample Customer's Departments
The Sample Customer's Contacts
Adding a Customer
Editing the Default Department
Editing the Default Contact
Adding more Customer Departments
Adding more Customer Contacts
Deleting a Contact
Deleting a Department
Deleting a Customer
Customer Assets
Maintenance
Introduction
Asset Types
Categories
Priorities
Helpdesk Operators
Working Hours
Custom Fields
Job History Order
Clearing Operator Activity History
Searching
Advanced Job Searching
Miscellaneous
Advanced Customization
Error logging