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Leigh Business Enterprises Ltd.
http://www.lbehelpdesk.com

LBE Web Helpdesk
Introduction

Welcome to LBE Web Helpdesk. This is a fully functioning helpdesk system designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine.

Two versions of LBE Web Helpdesk are provided, Professional and Enterprise:

LBE Web Helpdesk Professional Edition runs against a Microsoft Access 97 database and can be used on any machine running Windows 95/98/NT. It uses the same database as LBE Helpdesk for Windows 95/98/NT and you can run either product to access the same data. The Professional version of the file lbehdeskcom.dll is supplied in the main zip file.

LBE Web Helpdesk Enterprise Edition runs against a Microsoft Sql Server database. The scripts needed to create the database are contained in the EntEdn.zip file supplied, along with the Enterprise edition of lbehdeskcom.dll.

Key features of both editions of LBE Web Helpdesk are:

Other Helpdesk Products

LBE Helpdesk 2.5

This is an early version which we distribute for free. There is no licence charge.

LBE Desktop Helpdesk

LBE Desktop Helpdesk makes it easy to keep track of all of your customer service issues. The system keeps a full audit trail of all work and uses e-mail to keep both the customer and operators fully informed of progress. Customizable records mean that you can keep the information which is important to your business. Then, when it is time to produce management reports, use one of the many supplied reports or write your own and integrate them into the system. It uses a MS Access database as the back-end.

LBE Helpdesk Mail-in Server

Lets your customers send a simple e-mail to automatically create new helpdesk jobs, update their existing jobs and retrieve the current status. Works with LBE Desktop Helpdesk and both Professional and Enterprise Editions of LBE Web Helpdesk.

Helpdesk Hosting

We can host your LBE Web Helpdesk on our website. This saves you the problems of finding a suitable webhost, installation and set up. Plus you don't have to buy a licence outright, in effect we rent the application to you for the length of the hosting agreement.

Please visit our web-site for more information.

Help Topics

Introduction
Quick Start
Trouble-shooting
Requirements
Concepts and Terms
Knowledge Base
Reports
Trial Period
Contacting LBE
Ordering LBE Web Helpdesk

Tutorial