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Leigh Business Enterprises Ltd.
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LBE Web Helpdesk
Editing the Default Department

You should be at the 'Update Customer' page having just created a new Customer. Assuming there were no errors, the system will display the following links:

Click the 'Edit the Default Department' link. This will display the 'Edit Customer Department' page. We will look at each entry field in turn:

Name

This identifies the Department

Location

You might use this to keep e.g. a building or floor number

Custom 1/Custom 2

These entry fields may well have been renamed by you. They are provided so that you can keep information about each Department that is particular to the way you run your business.

Customer

This displays a drop-down list of Customers, you may change the selected Customer if you wish, this will have the effect of moving the Department (and all of the Customer Contacts which belong to that Department) to the new Customer. Next to this drop-down list is a '+' button, click this to add a new Customer to the list.

Delete Button

This is only shown when editing an existing Department.

Update Button

This will update the database and create any new Customer you may have added by clicking the '+' button (see above).

Make any changes you wish, then click the Update button. The ' Update Customer Department' page will displayed, confirming that the update was successful or displaying any errors.

Now press the Back button on your browser until you reach the 'Update Customer' page, then click the 'Edit this Contact' link to edit the default Contact for the Customer we created earlier.

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Main Help Introduction

Tutorial Part 1

Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off

Tutorial Part 2

Customer Information
Introduction
The Sample Customer
The Sample Customer's Departments
The Sample Customer's Contacts
Adding a Customer
Editing the Default Department
Editing the Default Contact
Adding more Customer Departments
Adding more Customer Contacts
Deleting a Contact
Deleting a Department
Deleting a Customer
Customer Assets
Maintenance
Introduction
Asset Types
Categories
Priorities
Helpdesk Operators
Working Hours
Custom Fields
Job History Order
Clearing Operator Activity History
Searching
Advanced Job Searching
Miscellaneous
Advanced Customization
Error logging