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Leigh Business Enterprises Ltd.
http://www.lbehelpdesk.com

LBE Web Helpdesk
Installation

1. Install the Web Server

You need to have Microsoft Personal Web Server (PWS) or Microsoft Internet Information Server (IIS) running on either your local machine or one that you can connect to via the network. The Web server must be capable of running Active Server Pages. The two most common web servers capable of doing so are both from Microsoft (although there are others):

Both of these are provided free by Microsoft.

2. Install Internet Explorer 5 on your web server

Internet Explorer 5 must be installed on your web server to provide support for the VBScript used in LBE Web Helpdesk.

3. Install the data access components

LBE Web Helpdesk requires you to have installed Microsoft OLE DB drivers for Microsoft Jet (if you are using the Access database) or for Microsoft SQL Server. Both these drivers are normally installed during the installation of your chosen web server. If you are not sure, you should download and install the latest mdac_typ.exe file from Microsoft

4. Install the LBE Web Helpdesk files

On your web server, run the setup.exe supplied in the LBE Web Helpdesk installation set. Make sure you have full rights in the selected installation directory.

5. Register the dll

Click the Windows Start button, select run then type regsvr32 c:\path\lbehdeskcom.dll where path is the directory you installed LBE Web Helpdesk into. If the path contains spaces you must enclose it in quote marks, e.g.: regsvr32 "c:\program files\lbe helpdesk\lbehdeskcom.dll"

This will install the Professional Edition of LBE Web Helpdesk. If you would like to use the Enterprise Edition, copy the Enterprise Edition of lbehdeskcom.dll from the supplied EntEdn.zip file, into the installation directory. Register this version by clicking the Windows Start button, select Run, then type regsvr32 c:\path\lbehdeskcom.dll.

6. Add a new virtual directory to your Web server

Using your web server administrator tool, add a new virtual directory to your web and point it to the directory you installed the files into in step 3.

If you encounter any errors when running LBE Web Helpdesk, please check the trouble-shooting guide.

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Main Help Introduction

Tutorial Part 1

Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off

Tutorial Part 2

Customer Information
Introduction
The Sample Customer
The Sample Customer's Departments
The Sample Customer's Contacts
Adding a Customer
Editing the Default Department
Editing the Default Contact
Adding more Customer Departments
Adding more Customer Contacts
Deleting a Contact
Deleting a Department
Deleting a Customer
Customer Assets
Maintenance
Introduction
Asset Types
Categories
Priorities
Helpdesk Operators
Working Hours
Custom Fields
Job History Order
Clearing Operator Activity History
Searching
Advanced Job Searching
Miscellaneous
Advanced Customization
Error logging