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Business Enterprises Ltd. |
LBE Web Helpdesk |
You should be at the 'Maintenance' page. If not, select 'Maintenance' from the drop-down list at the top of the page.
Each time a Job is actioned, the system records cost, time, the operator and date of the action. This is in addition to the Job History. This Operator Activity information enables you to report on the efficiency of each operator. Occasionally you may wish to clear this information for a specified period.
Click the link entitled 'Clear Operator Activity '. This will take you to the 'Clear Operator Activity' page. Select the start and end dates for the period you wish to clear, then click the Delete button.The system will display a message confirming the operation was successful or any error messages if there was a problem.
Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off