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LBE Web Helpdesk
Files Supplied with LBE Web Helpdesk
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LBE Web Helpdesk uses Microsoft Active Server Pages (ASP) technology. The following files
are supplied:
- *.asp - these files are processed by your web server which then supplies
standard html to the web browser.
- lbedeskcom.dll - this dll file contains much of the functionality of LBE Web
Helpdesk. Both the Professional (for use against an MS Access database) and the Enterprise
(for use against an MS Sql Server database) are supplied. The Professional edition is installed
by default. If you wish to use the Enterprise edition, you will find this in the EntEdn.zip file.
- helpdesk.mdb - this is an Access 97 database for use with the
Professional Edition of LBE Web Helpdesk.
- EntEdn.zip - this zip file contains the Enterprise Edition of LbeHdeskcom.dll
plus the SQL scripts needed to create and populate the SQL Server tables needed by LBE Web Helpdesk.
- jmail.dll - this is required if you are using a non-MS
SMTP mail server. It is supplied courtesy of DIMAC AB, who allow free distribution of this
dll. Jmail requires Winsock2. This is built into Windows NT, but if
you use Windows 95 you need to install it. Winsock can be downloaded for free
from ftp://ftp.microsoft.com/bussys/winsock/winsock2/.
- hlp*.htm - These are the main help files.
- tut*.htm - These are the tutorial help files.
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Main Help Introduction
Tutorial Part 1
Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off
Tutorial Part 2
Customer Information
Introduction
The Sample Customer
The Sample Customer's Departments
The Sample Customer's Contacts
Adding a Customer
Editing the Default Department
Editing the Default Contact
Adding more Customer Departments
Adding more Customer Contacts
Deleting a Contact
Deleting a Department
Deleting a Customer
Customer Assets
Maintenance
Introduction
Asset Types
Categories
Priorities
Helpdesk Operators
Working Hours
Custom Fields
Job History Order
Clearing Operator Activity History
Searching
Advanced Job Searching
Miscellaneous
Advanced Customization
Error logging