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Business Enterprises Ltd. |
LBE Web Helpdesk |
Helpdesk Operators are the people who use LBE Web Helpdesk to record information about problems and (hopefully) solve them. Each Operator needs to be registered with the system and each operator can be assigned access to particular parts of the system by their privileges. See later for more information.
Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off