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Leigh Business Enterprises Ltd.
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LBE Web Helpdesk
The Sample Customer

You should be at the 'Customers Maintenance' page.

At the top of the page you will see a 'Selection Options' box, this is used to specify which Customers are retrieved. You can select an item you wish to search against (e.g. Customer Name) then enter the value you are looking for. You don't need to type the full value as the search will retrieve all records where your value is part of the selected search item. You can specify the sort order the Customers are displayed in and the number of records to show per page.

For now, leave the search value empty and click Retrieve. This will return all Customers. LBE Web Helpdesk ships with a sample Customer named 'Sample Customer' and this should be displayed below the 'Selection Options' box.

At the end of the customer information there should be a number of links: Edit, Delete, Departments, Contacts and Assets. We will return to the first two of these shortly. The Departments link is a quick way of displaying the Departments that belong to this Customer, similarly the Contacts link will show this Customer's Contacts, and the Assets link will show the Assets that belong to this Customer.

Click the Departments link now.

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Main Help Introduction

Tutorial Part 1

Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off

Tutorial Part 2

Customer Information
Introduction
The Sample Customer
The Sample Customer's Departments
The Sample Customer's Contacts
Adding a Customer
Editing the Default Department
Editing the Default Contact
Adding more Customer Departments
Adding more Customer Contacts
Deleting a Contact
Deleting a Department
Deleting a Customer
Customer Assets
Maintenance
Introduction
Asset Types
Categories
Priorities
Helpdesk Operators
Working Hours
Custom Fields
Job History Order
Clearing Operator Activity History
Searching
Advanced Job Searching
Miscellaneous
Advanced Customization
Error logging