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Leigh Business Enterprises Ltd.
http://www.lbehelpdesk.com

LBE Web Helpdesk
Working Hours

You should be at the 'Maintenance' page. If not, select 'Maintenance' from the drop-down list at the top of the page.

Working Hours are used in the calculation of a Job's default Target Completion date/time, based on the default Priority. Scroll down until you can see the section entitled 'Working Hours'. You should see a link entitled 'Edit Working Hours'.

Click the 'Edit Working Hours' link. This will take you to the 'Working Hours' page. You will see a table with a row for each day of the week. Enter the start and end times for each day using 24 hour notation for the hours. Setting all times for a day to 00 will make it a non-working day.

Make any changes you wish then click the Update button.

The system will display a message confirming the update was successful or any error messages if there was a problem.

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Main Help Introduction

Tutorial Part 1

Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off

Tutorial Part 2

Customer Information
Introduction
The Sample Customer
The Sample Customer's Departments
The Sample Customer's Contacts
Adding a Customer
Editing the Default Department
Editing the Default Contact
Adding more Customer Departments
Adding more Customer Contacts
Deleting a Contact
Deleting a Department
Deleting a Customer
Customer Assets
Maintenance
Introduction
Asset Types
Categories
Priorities
Helpdesk Operators
Working Hours
Custom Fields
Job History Order
Clearing Operator Activity History
Searching
Advanced Job Searching
Miscellaneous
Advanced Customization
Error logging