![]() Leigh
Business Enterprises Ltd. |
LBE Web Helpdesk |
You should be at the Mail page, having just created a new Job and then clicked the 'Edit and send e-mail' link.
You will see a mail dialog, with To, CC, BCC, Subject and the message text itself. The recipients in the To field should already have been set, if you are using an SMTP server these should be the actual e-mail addresses rather than the people's names. If their e-mail addresses are not shown you need to define these for the Customer Contact and the Helpdesk Operator. You may add other recipients in any of the address fields.
The text of the message will depend on the 'Include the following information' choice you made on the page where you created the Helpdesk job. Either the complete history of the Job, or just the Problem, To Do, Solution (if appropriate) and the Notes.
When you are happy with the contents of the message, click the 'Send' button. The system will display a confirmation that the e-mail has been sent, or re-display the message if there is a problem.
Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off