![]() Leigh
Business Enterprises Ltd. |
LBE Web Helpdesk |
Each connected user consumes valuable server resources. In addition your licence may allow you a limited number of concurrent users for LBE Web Helpdesk. Therefore it is important for you to log off the system when you are finished rather than depending on the system to automatically log you off, which will happen after a period of inactivity defined by the Session.Timeout value in global.asa.
Well done. You have completed the first part of the Tutorial. Part 2 will cover more detailed information on managing and using LBE Web Helpdesk.
Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off