 |
LBE Web Helpdesk
Introduction
|
Welcome to LBE Web Helpdesk. This is a fully
functioning helpdesk system designed to be operated via your web
browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on
a stand-alone machine.
Two versions of LBE Web Helpdesk are provided, Professional
and Enterprise:
LBE Web Helpdesk Professional Edition runs
against a Microsoft Access 97 database and can be used on any machine running
Windows 95/98/NT. It uses the same database as LBE Helpdesk for Windows 95/98/NT and you
can run either product to access the same data. The Professional version
of the file lbehdeskcom.dll is supplied in the main zip file.
LBE Web Helpdesk Enterprise Edition runs
against a Microsoft Sql Server database. The scripts needed to
create the database are contained in the EntEdn.zip file
supplied, along with the Enterprise edition of lbehdeskcom.dll.
Key features of both editions of LBE Web Helpdesk
are:
- You can allow access to just your own department, company
or even customers all over the world.
- Centralized database and application minimizes your
deployment issues.
- Your Helpdesk can be set up on any Windows 95/98/NT
machine.
- No need to buy expensive web server software, Microsoft
provide them at no charge.
- All the processing is done on your web server -
minimizing resources at the client machine.
- No need to install the Helpdesk application on
everyone's PC. A web browser is all that is
needed.
- Works with most popular browsers.
- Reduce calls to your helpdesk because users can add their
own jobs.
- Users can monitor the progress of their jobs in
real-time, again reducing the number of 'What's happening
about my problem?' calls.
- Special 'guest' access minimizes your administration.
- Helpdesk Operators can log on, check to see which Jobs
have been assigned to them, action Jobs and maintain the
Helpdesk from any machine with Internet access.
- You can access the Helpdesk using any machine with a
compatible web browser, it could be a standard desktop, a
laptop, a PDA or even a mobile telephone.
- Customize the interface for your business. Including your
own logo and other information is easy and doesn't
require you to know html. If you do know html, you can
make even more changes as we provide you with the source
code for the web pages.
Other Helpdesk Products
LBE Helpdesk 2.5
This is an early version which we distribute for free. There is no licence charge.
LBE Desktop Helpdesk
LBE Desktop Helpdesk makes it easy to keep track of all of your customer service issues.
The system keeps a full audit trail of all work and uses e-mail to keep both the
customer and operators fully informed of progress. Customizable records mean that
you can keep the information which is important to your business. Then, when it
is time to produce management reports, use one of the many supplied reports or
write your own and integrate them into the system. It uses a MS Access database as
the back-end.
LBE Helpdesk Mail-in Server
Lets your customers send a simple e-mail to automatically create new helpdesk jobs,
update their existing jobs and retrieve the current status. Works with LBE Desktop
Helpdesk and both Professional and Enterprise Editions of LBE Web Helpdesk.
Helpdesk Hosting
We can host your LBE Web Helpdesk on our website. This saves you the problems of
finding a suitable webhost, installation and set up. Plus you don't have to buy a
licence outright, in effect we rent the application to you for the length of
the hosting agreement.
Please visit our web-site for more information.
Help Topics
Introduction
Quick Start
Trouble-shooting
Requirements
Concepts and Terms
Knowledge Base
Reports
Trial Period
Contacting LBE
Ordering LBE Web Helpdesk
Tutorial