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Business Enterprises Ltd. |
LBE Web Helpdesk |
So far we have concentrated on how you create and Action Jobs as well as how to create and maintain Customer information. These are the most frequent activities you will carry out using LBE Web Helpdesk.
However, the system relies on additional information to operate. In this part of the tutorial we will show how you maintain this information. To access Maintenance, make sure you are logged in as an Operator, then select 'Maintenance' from the drop-down list at the top of the page.
Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off