![]() Leigh
Business Enterprises Ltd. |
LBE Web Helpdesk |
Helpdesk Operators should access the system by pointing their web browser at oplogin.asp. This page will ask them for their name and a password (see later to find out how to set these up). LBE Web Helpdesk ships with an Operator named 'trial' with a password of 'password'. On the same page is a link which allows you to login as a Guest, we will ignore this for the moment.
If the name and password are accepted, you will be taken to the Jobs Search page. If you are running the trial version of LBE Web Helpdesk, you will be taken to the 'Trial Version' page, on which you can select an option from the drop-down menu.
Log in, then, if you are not taken directly to the Jobs Search page, select 'Jobs' from the drop-down list.
Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off