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Business Enterprises Ltd. |
LBE Web Helpdesk |
You should be at the 'Maintenance' page. If not, select 'Maintenance' from the drop-down list at the top of the page.
Custom Fields are used provided in a number of places throughout LBE Web Helpdesk. These fields may be renamed by you and used to store information which is particular to your business. Scroll down until you can see the section entitled 'Custom Fields'. You should see a link entitled 'Rename Custom Fields'.
Click the 'Rename Custom Fields' link. This will take you to the 'Custom Fields' page. You will see a table with a row for each section which uses Custom Fields. Change the value in each of the two custom fields to whatever you wish. then click the Update button.
The system will display a message confirming the update was successful or any error messages if there was a problem.
Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off