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Business Enterprises Ltd. |
LBE Web Helpdesk |
Warning messages are displayed to the user. More serious errors are saved in a database table named 'exception' along with the date, time, remote address, login name and the error message. You can delete records at any time, using MS Access or SQL Server Enterprise Manager.
Introduction
Files supplied with LBE Web Helpdesk
Installation
Installing the database
Un-installing
Your Choices - changing global.asa
Helpdesk Operators
Logging in as an Operator
Creating a new Helpdesk Job
Sending e-mail
Actioning an existing Job
Creating a child Job
Guests
Logging in as a Guest
Registering a new Guest
Logging Off