February 13, 1992, Colorado Springs, Colorado. HelpDesk software developer
Bendata Management Systems takes to the road with their premier HelpDesk
automation software HEAT (HelpDesk Expert Automation Tool). HEAT is
designed to streamline internal efficiency as well as improve external
customer service operations by automating the HelpDesk. Bendata's schedule
of trade shows is designed to offer plenty of opportunity to take a look
at the latest in HelpDesk technology.

Networld Boston Feb. 10-13 Hynes Convention Center

3rd Annual HelpDesk Institute International Conference Feb. 23-26 New
Orleans Marriott

Enterprise Expo March 3-4 Anaheim Convention Center 

Corporate Association of MicroComputer Professionals Expo (CAMP) March 5
Rosemont O'Hare Expo Center

The HelpDesk is fast becoming a crucial element in the corporate data
center. NCR Corporation is just one major corporation that has recognized
this trend and has implemented a unique program offering incentives to
their customers operating an effective HelpDesk. This program demonstrates
a dual benefit; the customer's internal efficiency improves while at the
same time service and maintenance costs are reduced for NCR.

As part of the HelpDesk incentive program, NCR has selected HEAT as their
choice for HelpDesk automation software. Bendata recently announced that
an agreement has been signed with NCR to market and sell HEAT. NCR had
been looking for a HelpDesk automation package since mid 1990. "We
evaluated several PC/LAN based HelpDesk automation software packages
before selecting HEAT" said James Lickliter, Center Manager of Retail
Systems Support, NCR Corporation. "We selected HEAT because of it's user
friendliness, it's ability to move from screen to screen quickly, it's
expert system based knowledge tree, the report writer and it's ability to
run under Microsoft(TM) Windows(R)." Lickliter continued, "We're really
excited about our selection".

The agreement enters Bendata and NCR into a joint sales and marketing
effort and will succeed in bringing a PC based HelpDesk automation
solution to NCR customers as well as the AT&T client base. Bendata will
continue to provide HEAT, software training and consulting services.

Since the HelpDesk is the department, group or individual that handles
problem solving, customer inquiries, troubleshooting, and updating and
maintaining business computer networks, usually on round-the-clock shifts,
present day HelpDesk operations are plagued by staff burnout and
subsequent high turnover rates, paper overload, slow call response times,
and inefficient problem solving

HEAT is the key to solving these HelpDesk dilemmas. It is an automatic call
logging, problem solving and information tracking software, designed
specifically to ease the strain on the HelpDesk by automating redundant
tasks and providing information to anyone who needs it within the HelpDesk
function.

HEAT includes a powerful "ExpertAssist" function to build a knowledge base
of information which makes any HelpDesk analyst an expert. HEAT's
"ExpertAssist" may be accessed via a fast path to the solution information
or a tree structure which prompts the analyst through a series of
questions to identify a solution or the need to assign the problem to a
specialist or technician.

"HEAT simplifies the logging of calls and gives expert assistance in
problem solving. HEAT offers extensive help in assigning problems,
managing problems, and reporting problems" states Ron Muns, President of
Bendata. HEAT increases the productivity of HelpDesk personnel by speeding
problem determination, reducing paperwork and down time, as well as
improving response time. Higher level analysts are kept free and more
productive as a result and management can take a more proactive approach
to isolating problem areas before they become full blown disasters.

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HEAT is fast, powerful and has the distinction of being the only PC/LAN
HelpDesk software with mainframe interface capabilities. Hot key access to
call logging, call description, journal entry of activities and closed
calls make the user interface easy to use and efficient. Call logging
screens also allow problem assignment and priority levels, as well as
priority escalation. Search capabilities are available by key word
throughout the notes and immediate access to caller profiles,
configurations, and call history are one screen away. Both the report
writer and the call screens can be customized to each individual
HelpDesk's specifications, and are able to track configurations, trends
and identify problem areas.

HEAT was developed by Bendata and the input, efforts and financial interest
of 28 major North American corporations in 1989-90. This original
consortium of companies contributed HelpDesk-specific goals and objectives
toward the original design of the software. As a result, HEAT is the only
HelpDesk software designed by HelpDesk professionals for HelpDesk
professionals.

NCR(R) Corporation, the network computing resource of AT&T, develops,
manufactures, markets, supports and services enterprise wide information
systems for worldwide markets. (NCR is a registered trademark of NCR
Corporation.)

Bendata Management Systems, Inc. is a developer and marketer of products
for HelpDesk Customer Support Centers. To see HEAT, the HelpDesk Expert
Automation Tool, we invite you to visit us at one of our trade show
exhibits or a local demonstration in your area. For more information,
contact Bendata Management Systems, Inc., 1755 Telstar Dr.   Suite 101,
Colorado Springs, CO.    80920. (719) 531-5007.

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