| | TP General - PCMCIA overview for DOS/Windows 3.1 | 02-04-99 | DETR-3UFPFD |
| Software Installation/Configuration | | | |
| | PS/1 - Restoring original PS/1 software on PS/1 or PS/Note | 24-03-99 | EMON-3JTNAT |
| Technical Specifications | | | |
| | PS/Note - 2141 - Technical Specifications | 29-12-98 | GJAN-433LNT |
| Service Publications | | | |
| | TP 300,350,500,510,710T,Dock I,Dock II,l40SX,CL57,N45,N51 - Hardware Maintenance Manual Volume 1 (May 1995) | 18-10-98 | GSMH-3AQC93 |
| System Support Disks | | | |
| Diagnostics | | | |
| | PS/Note - Diagnostic Disk for 2141 Only | 15-01-99 | COBN-3EMD8N |
| 2142 | | | |
| Parts Information | | | |
| | Aptiva - 2142 System unit (exterior) FRU part number list | 10-03-99 | JWOE-3KXP2T |
| | Aptiva - 2140/2142 CD/DVD-ROM Drive, modem, and TV cards FRU part number list | 10-03-99 | JWOE-3KXRAE |
| | Aptiva - 2142 Media console FRU part number list | 10-03-99 | JWOE-3KXQVA |
| | Aptiva - 2140/2142 Service parts index | 10-03-99 | MNOK-3ZWLH4 |
| | Aptiva - 2140/2142 diskette, hard disk drives, and Zip Drive FRU part number list | 10-03-99 | JWOE-3KXQCP |
| | Aptiva - 2140/2142 Keyboard and mouse FRU part number list | 10-03-99 | JWOE-3KXU4Y |
| | Aptiva - 2142 System unit (interior) FRU part number list | 10-03-99 | JWOE-3KXPLK |
| | Aptiva - 2140/2142 Accessories - Memory | 09-03-99 | DETR-3T7K7V |
| | Aptiva - Comprehensive list of CD ring colors and software revisions - US & Canada | 09-03-99 | DSET-3F4BL6 |
| | Crossbrand - Accessories (Pointing Devices) | 05-03-99 | DETR-3TAG4Q |
| | IBM IntelliStation/IBM PC/Aptiva - Accessories (IDE Hard Drives) | 05-03-99 | PMYS-3T7R7D |
| | IBM IntelliStation/IBM PC/Aptiva - Accessories (Scanners) | 05-03-99 | DETR-3TAFA6 |
| | IBM IntelliStation/IBM PC/Aptiva - Accessories (Joysticks) | 05-03-99 | DETR-3T7R8H |
| | IBM IntelliStation/IBM PC/Aptiva - Options (Modems) | 03-03-99 | DETR-3TAFSU |
| | IBM Aptiva - 2142 EMEA FRU-P/N Cross Ref List | 23-06-98 | DETR-3VPLRC |
| | IBM Aptiva - 2142 (Refresh) - EMEA FRU-P/N Cross Ref List | 23-06-98 | DETR-3VPMHW |
| Preloaded Software Information | | | |
| | Aptiva - 2140/2142 Software (Italy) | 05-03-99 | DETR-3SHQPK |
| | Aptiva - 2140/2142 Software (German) | 05-03-99 | DETR-3SHKLU |
| | Aptiva - 2140/2142 Software (US/Canada English) | 05-03-99 | DETR-3SGPAT |
| | Aptiva - 2140/2142 Software (Canada/French) | 05-03-99 | DETR-3SGQ5D |
| | Aptiva - 2140/2142 Software (Spanish) | 05-03-99 | DETR-3SHK2V |
| | Aptiva - 2140/2142 Software (Sweden) | 05-03-99 | DETR-3SHRVM |
| | Aptiva - 2140/2142 Software (UK English) | 05-03-99 | DETR-3SHJMJ |
| | Aptiva - 2140/2142 Software (Finland) | 05-03-99 | DETR-3SHTTY |
| | Aptiva - 2140/2142 Software (Japan) | 05-03-99 | DETR-3SGR8F |
| | Aptiva - 2140/2142 Software (Chinese) | 05-03-99 | DETR-3SHHZL |
| | Aptiva - 2140/2142 Software (Netherlands) | 05-03-99 | DETR-3SHTFW |
| | Aptiva - 2140/2142 Software (Denmark) | 05-03-99 | DETR-3SHSMV |
| | Aptiva - 2140/2142 Software (Norway) | 05-03-99 | DETR-3SHT3E |
| | Aptiva - 2140/2142 Software (International English) | 04-03-99 | DETR-3SGQP8 |
| | Aptiva - 2140/2142 Software (French) | 04-03-99 | DETR-3SHN9H |
| | Aptiva - 2140/2142 software (EMEA) | 14-12-98 | GHEX-3W6EAF |
| Product Information | | | |
| | Aptiva 2116 Monitor (MM55) - Product Overview | 22-03-99 | DETR-3TKGCL |
| | Aptiva - 2140/2142 Product Information Index | 22-03-99 | JWOE-3KWKCU |
| | Crossbrand - Warranty Information (EMEA) | 27-01-99 | GKEY-44BMMV |
| | Aptiva MM55 Monitor - Technical Specifications | 20-01-99 | DETR-3TKGZ5 |
| | Aptiva MM75 Monitor - Technical Specifications | 20-01-99 | DETR-3TKGGZ |
| | Crossbrand - Warranty Information for Australia and New Zealand | 20-01-99 | PMYS-3REJ7S |
| Service Hints & Tips | | | |
| Adapter Cards | | | |
| | Aptiva - How to reseat modem and riser cards | 11-02-99 | MNOK-3QHSB8 |
| | Aptiva - Reseating the host adapter card | 10-02-99 | BMOE-3Q8M4Z |
| | Aptiva - HP4c+ Scanner Suspend/Rapid Resume Hangs | 10-12-98 | GSMH-39GGWR |
| | Aptiva - Amplifier tier setting updates | 02-06-98 | PMYS-3L3MH3 |
| Audio | | | |
| | Aptiva - 2140/2142 Considerations - Just Say Aptiva | 11-03-99 | PMYS-3PDQT2 |
| | Aptiva - 2140/2142/2159/2162 Considerations - Loud feedback if MIC volume is set above halfway | 11-03-99 | PMYS-3MPP98 |
| | Aptiva - 2140/2142 Considerations - AudioStation | 11-03-99 | PMYS-3MPPUS |
| | Aptiva - 2140/2142 Considerations - BOSE samples | 11-03-99 | PMYS-3NCHRY |
| | Aptiva - 2140/2142 Considerations - Crystal Audio | 11-03-99 | PMYS-3NCJQK |
| | MM55 and MM75 Monitors - Sound in DOS mode | 10-03-99 | PMYS-3RMPXC |
| | MM55 and MM75 Monitors - No On Screen Display; Corruption of OSD; Scratchy or no sound; Sound only in one speaker | 10-03-99 | DETR-3ZYN73 |
| | MM55 and MM75 Monitors - Audio connection requires Aptiva 2140/2142 system | 10-03-99 | PMYS-3MUQU3 |
| | Aptiva - 2140/2142 - How to determine TIER Audio type | 10-03-99 | DETR-3V9KQ9 |
| | Aptiva - 2142 Subwoofer is not functioning | 10-03-99 | MCOU-3SJJM7 |
| | Aptiva - 2140/2142 - Using MIDI devices | 10-03-99 | DETR-3YMHK6 |
| | Aptiva - How to re-install the Crystal audio drivers | 09-03-99 | PMYS-3HSL59 |
| | Aptiva - Cannot record MIDI files in AudioStation | 09-03-99 | RMIE-3J5GE2 |
| | Aptiva - AudioStation CD Player Eject button | 09-03-99 | DSET-3FBP2P |
| | Aptiva - How to change the recording quality to CD quality in Windows 95 or 98 | 09-03-99 | PMYS-3J6QJV |
| | MM55/MM75 Monitor - Volume control not working | 19-02-99 | DETR-3S9Q67 |
| | IBM Aptiva/PC - Distorted sound/video with IDE CD-ROM & multimedia application | 12-02-99 | SSCT-3JJGZ2 |
| | Aptiva - How to set the Volume Control to play CDs in Windows 95 | 11-02-99 | PMYS-3J7HMQ |
| | Aptiva - Microphone not working in Windows 95 Sound Recorder | 11-02-99 | GSMH-386J6V |
| | Aptiva - RingCentral out going message low volume fix | 11-02-99 | PMYS-3SGHAV |
| | Crossbrand - Windows 95 Sound Recorder makes clicking sound | 22-01-99 | GSMH-386KYY |
| | Aptiva - 2142-S6H No sound when playing DVD movie | 11-01-99 | PMYS-3RLU3E |
| | Aptiva - 2142 - How to connect CD-ROM audio cable | 11-01-99 | MNOK-3UUPP8 |
| | Aptiva - Ctrl+Alt+Page Down and Ctrl+Alt+Page Up don't work on | 04-01-99 | DETR-43TJ49 |
| | Aptiva - Checking the Windows 95/98 volume control settings | 29-12-98 | DETR-3ZYNET |
| | Aptiva - 2140/2142 How to play WAV, MIDI and CD audio | 14-12-98 | MNOK-3TAP9S |
| | Aptiva - OBI Subwoofer (76H5486) on 2140/2142 Aptiva Units | 10-12-98 | MCOU-3RM2FF |
| | Aptiva - How to uninstall and re-install Media Player using "Add/Remove Programs" in Windows 95 | 10-12-98 | PMYS-3K4MNU |
| | Aptiva - 2140/2142 - How to connect amplifier card to planar | 10-12-98 | MNOK-3TAQ88 |
| | Aptiva - How to ensure correct volume settings in the AudioStation | 09-12-98 | BMOE-3Q3LMC |
| | Aptiva - How to configure a microphone with an Aptiva system | 09-12-98 | MNOK-3T4JRV |
| | Aptiva - Microsoft Internet Explorer 4.0 MPEG video/sound is slow and muffled | 09-12-98 | PMYS-3MGNKM |
| | Aptiva - Microsoft Internet Explorer 4.0 updates | 09-12-98 | PMYS-3NKRYA |
| | Aptiva - 2140/2142 microphone usage and user enrollment information | 09-12-98 | PMYS-3LZFEC |
| | Aptiva - How to increase volume in Ring Central | 09-12-98 | MNOK-3TSLNT |
| | Aptiva - RETAIN H057399 Audio Interference (EMEA) | 07-12-98 | JWOE-3PTGSN |
| | Aptiva - How to properly connect a Voice Modem cable | 03-12-98 | MNOK-3PZT36 |
| | Aptiva - Amplifier tier setting updates | 02-06-98 | PMYS-3L3MH3 |
| | Aptiva - Setting your Windows 95 system to record using a microphone | 13-05-98 | MNOK-3UDSBM |
| BIOS | | | |
| | Aptiva - 2142 Zip Drive very slow copying files, may lock up system | 05-04-99 | PMYS-3QVNUJ |
| | Aptiva - Configuration error 1162 at bootup | 15-03-99 | DSET-3FCHP9 |
| | Aptiva - Configuration error 163 at bootup | 15-03-99 | MCGN-3FHMRQ |
| | Aptiva - 2140/2142 Considerations - BIOS | 11-03-99 | PMYS-3NAR39 |
| | Aptiva - Unable to extract BIOS diskette in Windows NT | 05-03-99 | DETR-45PHJ8 |
| | Aptiva - 2140/2142 Power-on password and CMOS reset | 25-02-99 | PMYS-3KXTUQ |
| | Aptiva - How to access the BIOS | 12-02-99 | MCGN-3FTR4S |
| | Aptiva - Resetting the BIOS | 04-01-99 | GJAN-3T3MS5 |
| | Aptiva - Only 2 items in Configuration Utility | 04-01-99 | GJAN-3T5SB7 |
| | Aptiva - Are hard drives recognized in the Setup Utility? | 04-01-99 | MNOK-3T5NM8 |
| | Aptiva - List of common configuration Error Codes | 14-12-98 | PMYS-3R6J5E |
| | Aptiva - HP4c+ Scanner Suspend/Rapid Resume Hangs | 10-12-98 | GSMH-39GGWR |
| | Aptiva - How to change parallel port I/O address and mode | 09-12-98 | MNOK-3T5MC5 |
| | Aptiva - How to determine if the setup utility recognizes the ZIP Drive | 09-12-98 | MNOK-3T5U77 |
| | Aptiva - How to ensure hard drive is in startup sequence | 09-12-98 | MNOK-3SWUTG |
| | Aptiva - 2140/2142 - Using the setup utility | 09-12-98 | MNOK-3T5RTP |
| | Aptiva - How to use setup utility to check for installed memory | 09-12-98 | MNOK-3T5LED |
| | Aptiva - Is the ZIP drive on the primary IDE controller? | 09-12-98 | MNOK-3TAJGJ |
| | Aptiva - How to determine if hard drive is seen in BIOS | 08-12-98 | BMOE-3Q8MDD |
| | Aptiva - How to determine if another device is connected to the hard drive controller | 08-12-98 | BMOE-3Q8MN6 |
| | Aptiva - How To determine hard disk size in BIOS | 08-12-98 | BMOE-3Q8PTD |
| | Aptiva - Keyboard Error Codes: XX-301 | 04-06-98 | YAST-3G7TDR |
| | Aptiva - Amplifier tier setting updates | 02-06-98 | PMYS-3L3MH3 |
| | Aptiva - Recommended parallel port settings | 21-05-98 | MNOK-3T5MEH |
| Bus Master IDE | | | |
| | Aptiva - 2140/2142 - Second IDE device not being recognized | 10-03-99 | DETR-44DJUK |
| Cables | | | |
| | Aptiva - How to reseat data and power cables for CD-ROM | 11-01-99 | MNOK-3QJMBX |
| | Aptiva - 2142 - How to connect CD-ROM audio cable | 11-01-99 | MNOK-3UUPP8 |
| CD-ROM Drives | | | |
| | Aptiva - 2144/2168 (SL-H) Adding a second hard drive causes CD-ROM programs to fail | 24-03-99 | RMIE-38KG5P |
| | Aptiva - How to enable / disable the CD AutoPlay feature in Windows 95 | 15-03-99 | DSET-3FZFHH |
| | Aptiva - AudioStation CD Player Eject button | 09-03-99 | DSET-3FBP2P |
| | Aptiva - 2142 Removals and replacements - Media console | 25-02-99 | PMYS-3KYG5M |
| | Aptiva - 2142 Diagnostics - Media console drive devices | 25-02-99 | DETR-443JYV |
| | Aptiva - Not able to boot off CD | 12-02-99 | MCGN-3FHTPN |
| | IBM Aptiva/PC - Distorted sound/video with IDE CD-ROM & multimedia application | 12-02-99 | SSCT-3JJGZ2 |
| | Aptiva - How to set the Volume Control to play CDs in Windows 95 | 11-02-99 | PMYS-3J7HMQ |
| | Aptiva - 2140/2142 MKE (Panasonic) 24X max CD-ROM specifications | 22-01-99 | PMYS-3LYJYA |
| | Aptiva - Sony 24X max CD-ROM | 22-01-99 | PMYS-3LZKPA |
| | Aptiva - 2140/2142 Diagnostics - Factory installed drive devices | 12-01-99 | DETR-443K7R |
| | Aptiva - 2140/2142 CD/DVD-ROM drive jumper settings | 11-01-99 | JWOE-3KXL37 |
| | Aptiva - How to test CD-ROM drive ability to read data CDs | 11-01-99 | PMYS-3L5VFJ |
| | Aptiva - How to load CD-ROM drivers from the DOS startup files | 11-01-99 | BMOE-3Q8MB7 |
| | Aptiva - How to reseat data and power cables for CD-ROM | 11-01-99 | MNOK-3QJMBX |
| | Aptiva - How to tighten CD-ROM drive screws | 11-01-99 | MNOK-3T5TBR |
| | Aptiva - 2142 - How to connect CD-ROM audio cable | 11-01-99 | MNOK-3UUPP8 |
| | Aptiva - Supported CD media types | 11-01-99 | MNOK-3TAK7G |
| | Aptiva - How the CD-ROM drive should be recognized in the Device Manager | 11-01-99 | BMOE-3Q8M7W |
| | Aptiva - 2140/2142 Removals and replacements - 3.5-In., 5.25-In. cage | 11-01-99 | PMYS-3KYG2N |
| | Aptiva - How to set jumpers for two devices on a single IDE controller | 11-01-99 | MNOK-3T4NRU |
| Communications Software | | | |
| | Aptiva/ThinkPad - How to reinstall Dial-Up Networking and setup TCP/IP in Windows 95 | 04-05-99 | MNOK-3QHMZM |
| | Aptiva - 2159/2161/2176 Dialing a 10 digit local number in Ring Central | 05-04-99 | GJAN-3T4R2X |
| | Aptiva - Missing Microsoft FAX in Windows 98 | 25-03-99 | DETR-3WSLS6 |
| | Aptiva - How to uninstall / reinstall The Microsoft Network | 15-03-99 | MNOK-3T4SYM |
| | Aptiva - 2140/2142 Considerations - CompuServe | 11-03-99 | PMYS-3NCHZ2 |
| | Aptiva - 2140/2142 Considerations - Internet Conference | 11-03-99 | PMYS-3PCQTH |
| | Aptiva - 2140/2142 Considerations - Prodigy | 11-03-99 | PMYS-3PGLAN |
| | Aptiva - 2140/2142 Considerations - Pointcast | 11-03-99 | PMYS-3PGL2U |
| | Aptiva - 2140/2142 Considerations - IBM Internet Connection | 11-03-99 | PMYS-3PCN68 |
| | Aptiva - 2140/2142 Considerations - Picture Postcard | 11-03-99 | PMYS-3PFLJW |
| | Aptiva - 2140/2142 Considerations - Netscape | 11-03-99 | PMYS-3PFKRL |
| | Aptiva - 2140/2142 Considerations - IGN | 11-03-99 | PMYS-3PCP3H |
| | Aptiva - 2140/2142 Considerations - Microsoft Internet Explorer 3.02 | 11-03-99 | PMYS-3PCNWW |
| | Aptiva - 2140/2142 Considerations - Ring Central | 11-03-99 | PMYS-3PGM3A |
| | Aptiva - 2140/2142 Considerations - AOL won't dial out if Ring Central is running | 11-03-99 | PMYS-3MPK3Q |
| | Aptiva - 2140/2142 Considerations - Internet Voice Mail | 11-03-99 | PMYS-3PDNXK |
| | Aptiva - 2140/2142 Considerations - Palace Chat | 11-03-99 | PMYS-3PFL56 |
| | Aptiva - 2140/2142 Considerations - Internet Phone | 11-03-99 | PMYS-3PDK4Q |
| | Aptiva - How to uninstall / reinstall Aptiva Video Phone | 10-03-99 | MNOK-3QHQ45 |
| | Aptiva - Remote Access Server (RAS) error codes | 10-03-99 | DETR-3YTQT6 |
| | Aptiva - Limitations on K56Flex protocol modem speeds | 10-03-99 | PMYS-3U2F8Z |
| | Aptiva - How to install / uninstall America Online | 10-03-99 | BMOE-3Q3MLB |
| | Aptiva - How to install / uninstall Prodigy | 10-03-99 | BMOE-3Q3MQG |
| | Aptiva - How to install / uninstall CompuServe | 10-03-99 | BMOE-3Q3MTZ |
| | Aptiva - How to configure a modem for slower speeds | 05-03-99 | MNOK-3T6RRT |
| | Aptiva - How to disable "Wait For Dial Tone" | 05-03-99 | MNOK-3SWV3C |
| | Aptiva - Connecting to the IBM BBS using Hyperterminal - Australia | 24-02-99 | DETR-45EH39 |
| | Aptiva - Microsoft Internet Explorer 4.0 Desktop Customization issues | 22-02-99 | PMYS-3MGM9C |
| | Aptiva - Problems with 'Select Cover Sheet' options in Microsoft Fax | 17-02-99 | MCGN-3G8V2H |
| | Aptiva - How to set AutoAnswer in HyperTerminal | 17-02-99 | MNOK-3SVUVG |
| | Aptiva - Cover sheet greyed out when using Microsoft Fax | 17-02-99 | GSMH-38SHJQ |
| | Aptiva - Update Connector comprehensive fix sheet | 17-02-99 | DSET-3EWF4J |
| | Aptiva - Problems with ANSI graphics in Hyperterminal | 17-02-99 | MCGN-3G8KJS |
| | Aptiva - Downloading into an empty directory | 17-02-99 | DSET-3FDGUD |
| | Aptiva - Use of mailboxes in Ring Central | 17-02-99 | PMYS-3QHRJT |
| | Aptiva - How to setup a TTY connection in Windows 95 or 98 | 17-02-99 | DPAE-3YULSA |
| | Aptiva - Dial-Up Networking does not save password | 17-02-99 | DPAE-3YUKBS |
| | Aptiva - Setting up Fax on Demand in Ring Central | 15-02-99 | DETR-455JSC |
| | Aptiva - How to enter the correct telephone area code | 15-02-99 | MNOK-3QHL4L |
| | Aptiva - RingCentral out going message low volume fix | 11-02-99 | PMYS-3SGHAV |
| | Aptiva - ANSI Graphics on a BBS | 25-01-99 | DSET-3FCJCN |
| | Aptiva - Wake up on Ring and Scheduler Information | 17-12-98 | YAST-3G8T5C |
| | Aptiva - Runtime 438 errors in Update Connector | 14-12-98 | PMYS-3L5QCX |
| | Aptiva - Microsoft Internet Explorer 4.0 Access Aptiva is blank | 09-12-98 | PMYS-3MGMKP |
| | Aptiva - Unable to connect to Update Connector or IGN after an update | 09-12-98 | DETR-3XAJY5 |
| | Aptiva - How to setup CompuServe 3.0 | 09-12-98 | MNOK-3TAQSB |
| | Aptiva - How to set Ring Central as fax only | 09-12-98 | MNOK-3T6NYH |
| | Aptiva - Ring Central Quickfax issues | 09-12-98 | DETR-3XRK9B |
| | Aptiva - Microsoft Internet Explorer 4.0 MPEG video/sound is slow and muffled | 09-12-98 | PMYS-3MGNKM |
| | Aptiva - Microsoft Internet Explorer 4.0 MPEG in Aptiva Demo is half size | 09-12-98 | PMYS-3MGN3J |